Firmware Manager
WFA Digital Insight
The demand for skilled firmware managers in the remote job market has seen significant growth, with a 25% increase in openings over the past year. As companies like Arlo Technologies continue to innovate in the field of protection technology, professionals with expertise in embedded systems, IoT products, and team leadership are in high demand. With the global smart security market projected to reach
Job Description
About the Role
The Firmware Manager position at Arlo Technologies, Inc. is a critical role that entails leading a team responsible for supporting and improving the company's existing products in the field. As a key member of the engineering team, the successful candidate will own the end-to-end sustaining lifecycle, from issue intake and triage to root cause analysis, fix development, and release delivery. This role requires a deep understanding of firmware development, embedded systems, and IoT products, as well as excellent communication and leadership skills.The Firmware Manager will work closely with cross-functional teams, including customer support, QA, factory, and partner teams, to ensure that field issues are resolved efficiently and effectively. This role is ideal for a seasoned engineering manager with a strong technical background and experience in managing bug triage, release trains, and escalation workflows at scale.
Arlo Technologies, Inc. is a leading provider of smart security solutions, and this role offers the opportunity to work on innovative products that are shaping the future of the industry. The company's commitment to delivering high-quality products and exceptional customer experiences makes this a great opportunity for a motivated and talented professional to make a real impact.
What You Will Do
- Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes
- Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause
- Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases
- Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment
- Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort
- Track MTTR and quality metrics to measure team performance and identify areas for improvement
- Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs
- Develop and maintain technical documentation and knowledge bases to support the team and cross-functional stakeholders
- Collaborate with other engineering teams to share knowledge, best practices, and expertise
What We Are Looking For
- 5+ years of engineering management experience, preferably in embedded systems, firmware, or IoT product sustaining
- Familiarity with RTOS and embedded Linux based multi-threading systems
- Strong understanding of firmware development, debugging, and release processes
- Experience managing bug triage, release trains, and escalation workflows at scale
- Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows
- Excellent communication skills, with the ability to interface with CS, QA, factory, and partner teams
- Data-driven mindset, with experience tracking MTTR, defect trends, and release quality metrics
- Education: BS CS/EE/CE or relevant work experience (MS is a plus)
- Experience with connected consumer devices (cameras, base stations, sensors) is a strong plus
Nice to Have
- Experience with WiFi networking, video streaming, and cloud-connected device ecosystems
- Familiarity with machine learning and AI-powered analytics
- Knowledge of security protocols and standards, such as SSL/TLS and HTTPS
- Experience with agile development methodologies and DevOps practices
Benefits and Perks
- Competitive salary and equity package
- Comprehensive benefits, including health, dental, and vision insurance
- Generous PTO and holiday schedule
- Remote work options, with a stipend for home office setup and equipment
- Access to cutting-edge technologies and tools
- Opportunities for professional growth and development, including training and education programs
- Collaborative and dynamic work environment, with a team of talented and motivated professionals
How to Stand Out
- Tip: Highlight your experience with firmware development, debugging, and release processes, as well as your ability to lead cross-functional teams and drive long-term improvement initiatives.
- Develop a strong understanding of the company's products and technologies, including embedded systems, IoT devices, and cloud-connected ecosystems.
- Be prepared to discuss your experience with tools such as Git, Jira, Confluence, Splunk, and Slack, and how you have used them to manage bug triage, release trains, and escalation workflows.
- Showcase your data-driven mindset, including your experience with tracking MTTR, defect trends, and release quality metrics.
- Research the company's culture and values, and be prepared to discuss how your skills and experience align with their mission and vision.
- Prepare examples of your experience with connected consumer devices, such as cameras, base stations, and sensors, and be ready to discuss how you have applied your technical expertise to drive business results.
- Consider creating a portfolio or repository of your work, including code samples, technical documentation, and case studies, to demonstrate your technical skills and expertise.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.