Flight Centre - Assistant Team Leader, Product Management (Order Management Auto
WFA Digital Insight
The demand for skilled product managers in the travel industry has seen significant growth, with a 25% increase in job postings over the past year. As companies like Flight Centre Travel Group continue to expand their global presence, the need for professionals who can drive efficient product development and management has never been more pressing. With its strong brand reputation and commitment to employee growth, Flight Centre offers a compelling opportunity for those looking to make a mark in the industry. Before applying, candidates should be aware of the importance of strong communication skills, technical aptitude, and the ability to thrive in agile environments.
Job Description
About the Role
The Assistant Team Leader, Product Management (Order Management Automation) plays a pivotal role in Flight Centre Travel Group's global operations. This position is responsible for overseeing the AMER Compleat product backlog, ensuring seamless sprint delivery, and serving as the primary product partner for regional operations. The successful candidate will work closely with the Order Management Automation PM and various stakeholders to prioritize and deliver high-quality outcomes.As part of the product management team, the Assistant Team Leader will be at the forefront of driving innovation and efficiency in order management processes. This role requires a deep understanding of product management principles, agile methodologies, and the ability to communicate effectively with both technical and non-technical stakeholders.
The team context for this role is dynamic and fast-paced, with a strong emphasis on collaboration and open communication. The Assistant Team Leader will report to the Order Management Automation PM and will be an integral part of the global product management team.
What You Will Do
- Own and maintain the AMER Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
- Translate regional stakeholder requirements and operational insights into actionable user stories
- Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
- Track sprint progress, ensuring delivery commitments are met on time
- Partner with engineering leads to align on capacity and delivery timelines
- Serve as the L3 product support lead for AMER Compleat platform queries
- Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
- Identify recurring issues and feed insights back into backlog prioritization
- Collaborate with AMER stakeholders to understand regional priorities and operational needs
- Maintain strong communication with the global product team to ensure regional alignment
What We Are Looking For
- 2–4 years of experience in product management, product ownership, or business analysis with strong backlog management exposure
- Proven experience working in Agile/Scrum environments and running sprint ceremonies
- Strong communication skills with the ability to write clear user stories and provide concise status updates
- Comfortable collaborating with engineering teams and understanding technical constraints
- Experience with data or reporting tools such as Excel, Notion, or Smartsheet
- Interest in AI tools and their application within product workflows
- Reliable, high-speed internet connectivity to support core job responsibilities
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to Have
- Experience with project management tools and software
- Knowledge of cloud-based technologies and their applications in product management
- Certification in Agile methodologies or product management
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global travel company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Access to the latest technologies and tools
- Flexible working arrangements, including remote work options
- Comprehensive health and wellness programs
- Generous paid time off and holiday schedule
How to Stand Out
- Ensure your resume and cover letter highlight your experience with product management tools and methodologies, particularly those related to Agile and Scrum.
- Prepare examples of your ability to communicate complex ideas to both technical and non-technical stakeholders.
- Show a genuine interest in the travel industry and the company's mission to open up the world for those who want to see.
- Be ready to discuss your experience with data analysis and reporting tools, such as Excel, and how you've applied them in previous roles.
- Demonstrate your understanding of the importance of continuous improvement and your ability to feed insights back into product development.
- When negotiating salary, consider the company's global presence and the cost of living in your area to ensure a fair and competitive offer.
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