(fluent Czech) Customer Support Consultant (LATAM, remotely)

SupportyourappSupportyourapp·Remote(Anywhere in the World)·Work From Anywhere
Support
Excel

WFA Digital Insight

As the demand for tech support specialists continues to grow, companies like Supportyourapp are leading the way in providing top-notch customer experiences. With a focus on LATAM and a requirement for fluent Czech, this role stands out in the current remote job market. According to recent trends, the need for skilled customer support professionals has increased by over 20% in the last year, making this a prime opportunity for those with a passion for tech and customer satisfaction. Supportyourapp's commitment to employee growth and a positive work-life balance makes this a compelling choice for candidates looking for a long-term career.

Job Description

About the Role

The Customer Support Consultant position at Supportyourapp is a unique opportunity for individuals who are passionate about the tech industry and have a knack for providing exceptional customer experiences. As a key member of the support team, you will be responsible for communicating with hot leads and existing customers, building positive relationships, and ensuring that customer needs are met. This role is ideal for those who thrive in a fast-paced, multicultural environment and are eager to learn and grow with a leading SaaS company.

Supportyourapp's commitment to its employees is evident in its People First management approach, which prioritizes the well-being and success of its team members. As a remote worker, you will have the flexibility to work from the comfort of your own home, with a fixed schedule that allows for a healthy work-life balance.

What You Will Do

  • Communicate with customers via calls to resolve issues and provide support
  • Build and maintain positive relationships with customers to ensure long-term satisfaction
  • Meet team KPIs and contribute to the overall success of the support team
  • Stay up-to-date with the latest technology and trends in the industry
  • Securely work with customers' sensitive information, adhering to data protection policies
  • Apply the latest customer happiness practices to ensure exceptional customer experiences
  • Maintain a working knowledge of Supportyourapp's products and services
  • Collaborate with internal teams to resolve complex issues and improve processes
  • Participate in ongoing training and development to enhance skills and knowledge
  • Analyze customer feedback and provide insights to improve the overall customer experience

What We Are Looking For

  • Excellent Czech and English (B2) communication skills
  • At least 6 months of experience in a customer support role
  • Attention to detail and analytical skills
  • Positive and responsible attitude, with a focus on customer satisfaction
  • Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
  • Ability to work independently and as part of a remote team
  • Strong problem-solving skills and ability to think critically
  • Experience with CRM systems (desirable)
  • Basic knowledge of IT and technology

Nice to Have

  • Customer service or sales experience in the tech industry
  • Experience working with remote teams and time zone differences
  • Familiarity with support software and tools
  • Certification in customer support or a related field

Benefits and Perks

  • Fixed schedule, Monday to Friday, 4 AM – 12 PM UTC-3
  • Opportunity to work fully remotely and enjoy a flexible work environment
  • Inclusive international environment with a diverse team
  • Compensation in USD and opportunities for career growth
  • Good bonuses for referring friends and a competitive rewards system
  • Paid intensive training and probation period to ensure success
  • Work-life balance and a healthy, supportive company culture
  • Responsive management interested in employee growth and development
  • Ongoing learning and development opportunities to enhance skills and knowledge

How to Stand Out

  • Ensure you have a stable internet connection and a suitable computer or laptop for remote work.
  • Develop your analytical and problem-solving skills to effectively resolve customer issues.
  • Focus on building strong relationships with customers and providing exceptional support experiences.
  • Consider obtaining certifications in customer support or related fields to enhance your skills and career prospects.
  • Prepare for the interview by researching Supportyourapp's products and services, and be ready to provide examples of your customer support experience.
  • Be transparent about your availability and schedule, and ensure you can commit to the required working hours.
  • Keep your CV and online profiles up-to-date, and tailor your application materials to the specific requirements of the role.

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