(fluent English) Account Manager (Asian Market)

SupportYourAppSupportYourApp·Remote(Vietnam)
Customer Success
HubSpotExcel

WFA Digital Insight

As demand for skilled account managers continues to rise in the Asia-Pacific region, professionals with strong stakeholder management skills are in high demand. With the global customer experience market projected to reach

5.8 billion by 2028, companies like SupportYourApp are at the forefront of delivering exceptional customer support. This role stands out for its emphasis on cultural awareness, trust-building, and solution-focused conversations. Before applying, candidates should be aware that fluency in English and experience with CRM platforms like HubSpot are essential. With the right skills, this role can be a springboard for career growth in the industry.

Job Description

About the Role

The Account Manager position at SupportYourApp is a unique opportunity to work with a global Intelligent Support-as-a-Service leader, partnering with tech companies in over 30 countries. As an Account Manager, you will take ownership of key client relationships, working closely with the leadership team to deliver secure customer and technical support. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments.

The Account Manager will be responsible for navigating complex client expectations, aligning priorities, and driving constructive conversations. You will work with a diverse team of professionals, including the Chief Customer Officer, to ensure seamless service delivery and drive business growth.

SupportYourApp is committed to delivering exceptional customer experiences, and this role is critical to achieving that goal. As an Account Manager, you will have the opportunity to develop a deep understanding of both the technical and business aspects of the client's product, making this a challenging and rewarding role.

What You Will Do

  • Take part in new client integrations and manage one or several accounts simultaneously
  • Act as the main point of contact between clients and internal support teams
  • Ensure support processes meet agreed KPIs, SLAs, QA standard
  • Monitor service quality, team discipline, and performance via internal and external QA tools
  • Analyze key metrics, prepare reports, and identify areas for improvement
  • Gather client feedback and translate it into actionable improvements for internal teams
  • Work closely with internal teams to ensure seamless service delivery
  • Maintain internal product and process documentation
  • Support hiring, onboarding, and professional growth of team members
  • Take a leadership role within projects and contribute to long-term client success
  • Develop and implement strategies to drive account growth and expansion

What We Are Looking For

  • Fluency in English (C1–C2)
  • 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
  • Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents
  • Excellent communication, presentation, negotiation, and conflict-resolution skills
  • Strong analytical and problem-solving mindset with a strategic approach to account growth
  • Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
  • Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
  • Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
  • Passion for people, technology, and continuous improvement

Nice to Have

  • Experience working with international clients across different regions and communication styles, with strong cultural awareness
  • Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations
  • Experience working with international clients and distributed teams
  • Strong organizational and time-management skills
  • Experience in business development, upselling, or account expansion

Benefits and Perks

  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

How to Stand Out

  • To stand out as an applicant, highlight your experience with CRM platforms like HubSpot and demonstrate your ability to analyze complex client relationships.
  • Be prepared to discuss your approach to stakeholder management and conflict resolution in high-pressure environments.
  • Show a willingness to learn and adapt to new technologies and processes, as the company continues to grow and evolve.
  • Emphasize your passion for people, technology, and continuous improvement, as these values are core to SupportYourApp's mission.
  • When negotiating salary, consider the company's compensation in USD and the potential for long-term growth and career development.
  • Be aware of the company's expectations for remote work and ensure you have a dedicated workspace that meets their requirements.
  • Prepare to discuss your experience working with international clients and distributed teams, and how you handle cultural and communication differences.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.