(fluent English) Account Manager (Asian Market)

## About the Role As an Account Manager at SupportYourApp, you will take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. Your day-to-day responsibilities will include managing stakeholder relationships, identifying opportunities for growth, and developing strategic plans to achieve client goals. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

The role of an Account Manager is crucial in maintaining and expanding the company's client base. Your ability to build trust, negotiate effectively, and defend the company's interests while maintaining a professional and customer-focused approach will be essential in driving business growth. You will work closely with cross-functional teams, including sales, marketing, and customer support, to ensure seamless communication and alignment.

In this role, you will have the opportunity to work with a diverse range of clients, each with their unique challenges and requirements. Your ability to adapt to different situations, think critically, and develop creative solutions will be invaluable in achieving client satisfaction and driving business results.

## What You Will Do - Develop and execute strategic plans to achieve client goals and drive business growth - Manage stakeholder relationships, including communication, negotiation, and conflict resolution - Identify opportunities for growth and develop new business strategies - Collaborate with cross-functional teams to ensure alignment and seamless communication - Analyze client data to inform decision-making and optimize results - Develop and maintain client reports, including metrics and KPIs - Negotiate contracts and agreements with clients - Manage and resolve client complaints and issues - Stay up-to-date with industry trends and developments to identify new opportunities

## What We Are Looking For - Fluency in English (C1–C2) - 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry - Proven experience managing 10+ direct reports - Excellent communication, presentation, negotiation, and conflict-resolution skills - Strong analytical and problem-solving mindset with a strategic approach to account growth - Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar - Familiarity with task and time-management tools (Jira, Asana, Monday, etc.) - Passion for people, technology, and continuous improvement

## Nice to Have - Experience working in the Asian market - Knowledge of cultural nuances and business practices in the region - Familiarity with HubSpot and Excel - Certification in account management or a related field

## Benefits and Perks - Opportunity to work with a diverse range of clients - Collaborative and dynamic work environment - Professional development opportunities - Competitive compensation package - Flexible working hours and remote work options - Access to cutting-edge technology and tools - Recognition and rewards for outstanding performance - Comprehensive health insurance - Paid time off and vacation days

- Make sure to highlight your experience with CRM platforms like HubSpot and Excel in your resume and cover letter.

• Emphasize your ability to build trust and negotiate effectively in high-pressure environments.
• Showcase your strategic approach to account growth and your ability to develop creative solutions.
• Be prepared to provide specific examples of your experience managing stakeholder relationships and resolving client complaints.
• Research the company culture and values to demonstrate your alignment with their mission and vision.
• Don't be afraid to ask questions during the interview process to demonstrate your interest in the role and the company.