(Fluent English and Russian) Customer Support Consultant, crypto (remote)
WFA Digital Insight
The demand for skilled customer support consultants in the crypto space has seen a significant surge, with a 25% increase in job postings over the past year. As the crypto market continues to evolve, companies like Supportyourapp are looking for experts who can provide top-notch support to their clients. With the rise of remote work, this role offers a unique opportunity to work with a global team and develop expertise in a cutting-edge industry. Candidates with a strong background in customer support, crypto, and Excel are in high demand, and this role is an excellent chance to take your career to the next level. Before applying, candidates should be prepared to showcase their skills in handling complex customer inquiries and their knowledge of the crypto industry.
Job Description
About the Role
The Customer Support Consultant role at Supportyourapp is a unique opportunity to join a global team of experts in the crypto industry. As a consultant, you will be responsible for providing exceptional customer support to clients via chats and emails, building positive and long-lasting relationships, and meeting team KPIs. You will be working in a fast-paced environment, staying up-to-date with the latest developments in the crypto space, and securing sensitive customer information.The role is part of a multinational team, and you will be communicating with developers and other departments of various IT companies. You will also be maintaining a working knowledge of the company's products and services, applying the latest customer happiness practices, and continuously improving your skills and knowledge.
Supportyourapp is a leading innovative financial technology platform that provides secure technical, customer support, and CX services for tech companies around the globe. With over 8 hubs around the world, the company has become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages.
What You Will Do
- Provide exceptional customer support in the blockchain sector via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs and contribute to the team's success
- Stay up-to-date with cutting-edge technology and industry developments
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of the company's products and services
- Communicate with developers and other departments of various IT companies
- Continuously improve skills and knowledge to provide top-notch support
- Collaborate with the team to achieve common goals and objectives
- Participate in training and development programs to enhance expertise
What We Are Looking For
- Excellent English and Russian language skills (at least C1 for both spoken and written)
- Experience in customer service, preferably in the crypto or financial industry
- Personal or professional experience in crypto is a must
- Analytical and research skills to handle complex customer inquiries
- Positive and responsible attitude, with a strong focus on customer satisfaction
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
Nice to Have
- A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing
- Experience with CRM systems and customer support software
- Knowledge of additional languages, particularly those spoken in the crypto community
Benefits and Perks
- Flexible schedule and remote work arrangement
- Opportunity to work with a global team and develop expertise in a cutting-edge industry
- Inclusive international environment and multicultural team
- Compensation in USD and good bonuses for referring friends
- Paid intensive training and probation period
- Work-life balance and responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development and professional growth
- Access to the latest tools and technologies in the crypto space
How to Stand Out
- Make sure to highlight your experience in customer service, particularly in the crypto or financial industry, and be prepared to provide specific examples of how you handled complex customer inquiries.
- Showcase your knowledge of the crypto industry, including the latest developments and trends, and demonstrate your ability to apply this knowledge in a customer support context.
- Emphasize your strong communication and interpersonal skills, as well as your ability to work in a fast-paced environment and adapt to changing situations.
- Be prepared to discuss your experience with CRM systems and customer support software, and demonstrate your ability to learn new tools and technologies quickly.
- Research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
- Be prepared to provide examples of how you have handled sensitive customer information in the past, and demonstrate your ability to maintain confidentiality.
- Show enthusiasm for the crypto industry and a willingness to continuously learn and improve your skills and knowledge.
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