Forward Deployed Engineer, Infrastructure Specialist

## About the Role As a Forward Deployed Engineer, Infrastructure Specialist at Cohere, you will be at the forefront of deploying and integrating the company's AI platform, North, into the infrastructures of enterprise organizations. This role is critical in ensuring a smooth and impactful integration, allowing clients to effectively leverage North's capabilities. You will be working closely with a team of researchers, engineers, designers, and more, who are all passionate about their craft and dedicated to contributing to the widespread adoption of AI.

Day-to-day, you will be leading the end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout. This will involve partnering with enterprise IT teams to assess infrastructure, security requirements, and data management practices, as well as designing and implementing deployment strategies tailored to client needs. Your expertise in cloud infrastructure, networking, and virtualization will be essential in troubleshooting and resolving deployment-related technical issues.

Cohere's mission is to scale intelligence to serve humanity, and this role is instrumental in achieving that goal. By joining the team, you will be part of a diverse range of perspectives and skills, all working together to build great products and drive the adoption of AI.

## What You Will Do - Lead the end-to-end deployment of North in private cloud and on-premises environments.

• Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
• Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime.
• Develop training materials and conduct sessions to empower users to adopt North's capabilities effectively.
• Collaborate with cross-functional teams to ensure a seamless integration of North into diverse organizational environments.
• Stay up-to-date with the latest developments in AI technologies and enterprise IT infrastructure.
• Manage complex projects and deliver impactful results.
• Work closely with the team to contribute to the widespread adoption of AI.

• Fluency in both English and Arabic.
• Strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization.
• Proven experience administering production Kubernetes clusters and expertise with Helm.
• Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control.
• Excellent problem-solving skills, attention to detail, and ability to collaborate with cross-functional teams.
• Experience working with Excel or similar tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• Knowledge of data privacy and security standards.
• Familiarity with agile development methodologies.
• Experience working in a remote or distributed team environment.

• Opportunity to work closely with a team on the cutting edge of AI research.
• Weekly lunch stipend, in-office lunches, and snacks.
• Full health and dental benefits, including a separate budget to take care of your mental health.
• 100% Parental Leave top-up for up to 6 months.
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and more.
• Remote work stipend and flexible work arrangements.
• Professional development opportunities and support for ongoing education and training.

- Highlight your cloud infrastructure expertise: Showcase your experience with cloud infrastructure, networking, and virtualization, and be prepared to provide specific examples of your work.

• Emphasize your collaboration skills: As this role involves working closely with cross-functional teams, be sure to highlight your ability to collaborate and communicate effectively.
• Familiarize yourself with AI technologies: While not required, having a basic understanding of AI technologies and machine learning models can be beneficial in this role.
• Prepare to discuss your problem-solving approach: Be prepared to walk the interviewer through your thought process when troubleshooting complex technical issues.
• Showcase your ability to work in a fast-paced environment: Demonstrate your ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Research the company culture: Before applying, research Cohere's company culture and values to ensure you are a good fit for the team.
• Be prepared to discuss your experience with Excel: As Excel is a required skill for this role, be prepared to provide specific examples of your experience using the tool.