Forward Deployed Engineer

About the Role

The role requires a unique blend of technical expertise, business acumen, and customer-centric approach. You will be working with a range of stakeholders, from customer engineers to sales teams, to drive the adoption of new solutions and shape customer experiences. Your ability to communicate complex technical concepts in a clear and concise manner will be essential in this role.

Twilio's GTM Innovation team is at the forefront of driving growth and innovation, and as a Forward Deployed Engineer, you will be a key player in this effort. You will have the opportunity to work on cutting-edge technologies, collaborate with a talented team of engineers, and make a real impact on the company's growth and success.

What You Will Do

• Lead technical engagements end-to-end, from scoping solution architecture to launching the first live use case
• Write and ship production code directly in customer codebases, designing APIs, integrating with existing customer architecture, and building proper error handling, observability, and test coverage
• Architect solutions that pass customer Infosec, security, and Architecture Review Board (ARB) review, translating security and compliance requirements into concrete implementation decisions
• Lead high-energy customer hackathons and builder activation events to accelerate the adoption of new solutions
• Build and maintain reusable technical assets, such as reference implementations, starter apps, SDKs, sample repos, and companion engineering guides
• Partner with Enterprise Architects and Demo Platform Engineering to turn high-level reference architectures into working, deployable code
• Evangelize Twilio within the B2B builder communities of target accounts, driving build and adoption of new solutions
• Collaborate with cross-functional teams, including sales, marketing, and product, to drive the adoption of new solutions and shape customer experiences
• Provide technical feedback and insights to Twilio's product and engineering teams, shaping the company's R&D roadmaps

What We Are Looking For

• 5+ years of experience in a technical role, with a focus on software development, engineering, or a related field
• Strong technical skills, including proficiency in languages such as Python, TypeScript, and Node
• Experience working with enterprise customers, preferably in a technical role
• Strong understanding of cloud-based technologies, including AWS, Azure, or Google Cloud
• Experience with Agile development methodologies and version control systems such as Git
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience with security and compliance requirements, including Infosec and ARB review
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and requirements

Nice to Have

• Experience working with Twilio's products and services
• Knowledge of DevOps practices and tools, such as Docker, Kubernetes, and Jenkins
• Experience with data analytics and visualization tools, such as Tableau or Power BI
• Familiarity with machine learning and AI technologies, including TensorFlow or PyTorch
• Experience working in a remote-first environment, with a strong ability to work independently and collaboratively

Benefits and Perks

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• Flexible PTO policy, with a minimum of 20 days per year
• Remote work stipend, including a home office setup and monthly stipend for internet and phone expenses
• Access to cutting-edge technologies and tools, including the latest software and hardware
• Opportunities for professional growth and development, including training, mentorship, and career advancement
• Collaborative and dynamic work environment, with a strong focus on innovation and teamwork
• Recognition and reward programs, including bonuses and stock options
• Flexible working hours, with the ability to work from anywhere and set your own schedule

• tip: Make sure to highlight your technical skills and experience in your resume and cover letter, as well as your ability to work collaboratively with cross-functional teams.
• tip: Be prepared to provide specific examples of your experience working with enterprise customers, including any successes or challenges you've faced.
• tip: Familiarize yourself with Twilio's products and services, as well as the company's mission and values, to demonstrate your interest and enthusiasm for the role.
• tip: Practice your communication and presentation skills, as you will be required to communicate complex technical concepts to both technical and non-technical stakeholders.
• tip: Be prepared to discuss your experience working in a fast-paced, dynamic environment, and how you adapt to changing priorities and requirements.
• tip: Consider creating a portfolio or GitHub repository to showcase your technical projects and accomplishments, and be prepared to discuss your code and design decisions during the interview process.
• tip: Don't be afraid to ask questions during the interview process, and be prepared to provide feedback and insights on the company's products and services.