Fraud and Abuse Operations Lead
WFA Digital Insight
The demand for skilled fraud and abuse specialists in the fintech industry has surged by 28% in the past year, driven by the growing need for secure digital payment systems. With Plaid's extensive network of 12,000 financial institutions, this role offers a unique opportunity to work on complex fraud cases and develop effective mitigation strategies. As a leader in the fraud and abuse operations space, Plaid is committed to empowering a transformation in the way people interact with their finances. Candidates should be prepared to showcase their expertise in incident response, data analysis, and communication skills to succeed in this role.
Job Description
About the Role
The Fraud and Abuse Operations Lead is a critical role at Plaid, responsible for safeguarding the company's platform and ensuring the safety and integrity of its users and customers. This role entails working closely with various teams, including product, engineering, and legal, to investigate and respond to fraud and abuse events. As the first line of defense against fraud and abuse, the successful candidate will have a deep understanding of fraud typologies, tactics, techniques, and procedures used by bad actors.The role is based at Plaid's San Francisco HQ, but the company offers remote work options, providing flexibility and work-life balance. The ideal candidate will have experience in incident response, investigations, and data analysis, with strong communication and leadership skills.
What You Will Do
- Take ownership of the abuse on-call rotation, responding to and resolving fraud and abuse events in a timely and effective manner
- Conduct thorough investigations into fraud and abuse claims from diverse sources, informing crucial decisions and strategies
- Lead incident response efforts, triaging and managing high-priority fraud and abuse events as internal incidents (SEVs)
- Collaborate with product and engineering teams to inform and improve fraud mitigation strategies
- Develop and maintain a deep understanding of fraud typologies, tactics, techniques, and procedures used by bad actors
- Analyze data to identify anomalies and fraudulent patterns in logs and other data sets
- Coordinate and communicate effectively with internal teams, including Legal, Compliance, and Communications
- Provide vital insights and expertise to Consumer Risk and other product teams, shaping product strategy and development
- Building and maintaining relationships with external partners and stakeholders
- Stay up-to-date with industry trends, regulatory requirements, and emerging threats
What We Are Looking For
- Experience in incident response, investigations, and data analysis, preferably in the fintech or payments industry
- Strong understanding of fraud typologies, tactics, techniques, and procedures used by bad actors
- Excellent communication and leadership skills, with the ability to coordinate and communicate effectively with internal teams
- Ability to analyze data, identify anomalies, and develop effective mitigation strategies
- Experience with SQL and data analysis tools
- Ability to work in a fast-paced environment, with tight deadlines and multiple stakeholders
- Strong problem-solving skills, with the ability to think critically and creatively
- Experience in building and maintaining operational teams, with a focus on fraud, abuse, security, and incident response
Nice to Have
- Experience with machine learning and artificial intelligence applications in fraud detection and prevention
- Knowledge of cloud-based technologies and infrastructure
- Familiarity with agile development methodologies and version control systems
- Certification in incident response, security, or a related field
Benefits and Perks
- Competitive salary and equity package
- Flexible remote work options, with the ability to work from anywhere
- Comprehensive health insurance, including medical, dental, and vision
- Generous paid time off, including vacation, sick leave, and holidays
- Professional development opportunities, including training, conferences, and workshops
- Access to cutting-edge technologies and tools, including data analysis and machine learning platforms
- Collaborative and dynamic work environment, with a team of experienced professionals
How to Stand Out
- Develop a strong understanding of fraud typologies and tactics, techniques, and procedures used by bad actors
- Showcase your experience in incident response, investigations, and data analysis, highlighting your ability to think critically and creatively
- Demonstrate your ability to communicate effectively with internal teams, including Legal, Compliance, and Communications
- Be prepared to provide examples of your experience in building and maintaining operational teams, with a focus on fraud, abuse, security, and incident response
- Highlight your knowledge of industry trends, regulatory requirements, and emerging threats, and how you stay up-to-date with these developments
- Prepare to discuss your approach to balancing fraud mitigation with conversion rates, and how you calibrate and apply this mental model in the context of Plaid's business objectives
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