Fraud Operations Specialist 2

TwilioTwilio·Remote(Remote - India)
Operations

WFA Digital Insight

As demand for digital specialists grows, roles like Twilio's Fraud Operations Specialist 2 are increasingly vital. With a 24% increase in remote job demand in 2025, skills in AI and analytical thinking are highly sought after. Twilio's remote-first approach and commitment to innovation make it an attractive choice for those looking to make a global impact.

Job Description

About the Role

Twilio is seeking a Fraud Operations Specialist 2 to join their global team, working remotely from India. This role involves utilizing various tools to prevent, respond to, and mitigate instances of fraud and abuse on Twilio's communications platform.

Responsibilities

  • Utilize tools to detect, review, respond, and resolve instances of fraud and abuse
  • Conduct thorough investigations and risk assessments, taking mitigation actions based on Twilio's policies

Requirements

The ability to work weekends and holidays as needed is required, given Twilio's 24/7 operation model.

How to Stand Out

  • Develop a strong understanding of AI-powered tools and their application in fraud detection
  • Showcase analytical and problem-solving skills in your portfolio or resume
  • Prepare to discuss instances where you've identified and mitigated fraud or abuse in previous roles
  • Highlight your ability to work independently in a remote setting, with strong time management skills
  • Be ready to discuss your experience with 24/7 operations and flexibility in scheduling

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