Fraud Specialist

About the Role

The Twilio platform is used by hundreds of thousands of businesses, and it is essential to protect these customers from fraudulent activities. The Fraud Specialist will be working closely with the product, engineering, and legal teams to identify trends and patterns of potential malicious behavior and to document and report findings.

What You Will Do

• Utilize a variety of tools to detect, review, respond, and resolve instances of fraud and abuse of Twilio products
• Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio's policies
• Effectively communicate investigation outcomes to customers, stakeholders, and external partners
• Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report findings
• Demonstrate subject-matter expertise utilizing existing resources and documentation as well as creating new relevant resources and documentation related to fraud prevention processes
• Contribute to cross-functional projects and initiatives with product, engineering, and legal teams focused on risk mitigation and fraud prevention
• Make decisions in ambiguous scenarios, potentially with limited guidance, while accounting for the risks and outcomes of such decisions
• Commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity and helping the team to evolve tactics to be more effective
• Identify the root cause and contributing factors during incident reviews, helping to continuously enhance Twilio's tools and processes

What We Are Looking For

• 2+ years of experience in a related field, such as fraud prevention, risk management, or a similar role
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and external partners
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership
• Strong knowledge of fraud prevention strategies and techniques, with the ability to stay up-to-date with the latest trends and developments
• Experience with data analysis and reporting, with the ability to use tools such as Excel, SQL, and other data analysis software
• Strong attention to detail, with the ability to identify and mitigate potential risks and threats

Nice to Have

• Experience working in a remote environment, with the ability to work effectively in a distributed team
• Knowledge of programming languages such as Python, Java, or C++, with the ability to use code to automate tasks and processes
• Experience with cloud-based technologies, such as AWS or Google Cloud, with the ability to use these platforms to support fraud prevention efforts
• Certification in a related field, such as CFE or CISM, with the ability to demonstrate expertise and knowledge in fraud prevention and risk management

Benefits and Perks

• Competitive salary and benefits package, with the ability to work remotely from Estonia
• Opportunity to work with a global company, with a strong culture of connection and inclusion
• Access to cutting-edge technologies and tools, with the ability to use these to support fraud prevention efforts
• Ongoing training and development opportunities, with the ability to stay up-to-date with the latest trends and developments in fraud prevention
• Flexible working hours, with the ability to work from home and create a schedule that suits your needs
• Chance to work on a wide range of projects, with the ability to make a real impact on the company and its customers
• Collaborative and dynamic work environment, with a strong sense of teamwork and camaraderie
• Access to mental health support and resources, with the ability to prioritize your well-being and self-care

• Make sure to highlight your analytical and problem-solving skills in your application, as these are critical for success in this role.
• Be prepared to provide examples of your experience working with data analysis and reporting tools, and how you have used these to inform your decision-making.
• Show that you are up-to-date with the latest trends and developments in fraud prevention, and that you are committed to ongoing learning and professional development.
• Emphasize your ability to work independently and as part of a team, and highlight your strong communication and interpersonal skills.
• Consider obtaining certification in a related field, such as CFE or CISM, to demonstrate your expertise and knowledge in fraud prevention and risk management.
• Be prepared to discuss your experience working in a remote environment, and how you have handled the challenges and opportunities that come with this type of work setup.