French Speaking iRobot Support Specialist Work Bulgaria
WFA Digital Insight
The demand for technical support specialists with fluency in French has surge in recent years, with a notable 25% increase in job postings in 2025. As companies like Mercier Consultancy Group expand their global reach, the need for skilled professionals who can provide top-notch customer service in multiple languages has become crucial. With the rise of remote work, companies are looking for individuals who can work independently and manage their time effectively. In this role, you'll have the opportunity to work with a leading company in the tech industry and develop your skills in customer support, technical troubleshooting, and language expertise. Before applying, candidates should be aware that fluency in French is mandatory, and experience in technical support or customer service is highly preferred.
Job Description
About the Role
As a French Speaking iRobot Support Specialist, you will be the primary point of contact for French-speaking customers, providing expert assistance and resolving technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products. You will work closely with internal teams to escalate complex technical issues and stay updated on product updates, software changes, and company policies.The day-to-day responsibilities of this role will include responding promptly to customer inquiries in French via phone, email, and chat, providing technical support and troubleshooting assistance for iRobot devices, and guiding customers through product features, usage, and maintenance advice. You will also be responsible for documenting customer interactions and issue resolutions accurately in the database.
The ideal candidate for this role will have excellent communication skills, strong problem-solving abilities, and a customer-oriented approach. You will be working remotely, so it's essential to have a reliable internet connection and a suitable home workspace.
What You Will Do
- Respond promptly to customer inquiries in French via phone, email, and chat
- Provide technical support and troubleshooting assistance for iRobot devices
- Guide customers through product features, usage, and maintenance advice
- Document customer interactions and issue resolutions accurately in the database
- Collaborate with internal teams to escalate complex technical issues
- Stay updated on product updates, software changes, and company policies
- Use CRM tools and support software to manage customer interactions
- Develop and maintain a deep understanding of iRobot products and services
- Provide feedback to internal teams on customer issues and suggestions for improvement
- Participate in training and development programs to improve skills and knowledge
What We Are Looking For
- Fluency in French (spoken and written) is mandatory
- English proficiency is a plus
- Experience in technical support or customer service, preferably in electronics or robotics
- Strong problem-solving skills and a customer-oriented approach
- Ability to work independently in a remote setting with excellent time management
- Familiarity with CRM tools and support software
- Excellent communication skills and attention to detail
- Reliable internet connection and a suitable home workspace for remote work
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong organizational and time management skills
Nice to Have
- Experience with iRobot products or similar robotics technology
- Knowledge of electronics or mechanical engineering
- Certification in customer service or technical support
- Experience working in a remote team environment
- Familiarity with project management tools and software
Benefits and Perks
- Competitive monthly salary
- Fully paid relocation package
- Monthly performance bonus
- 1500 Euro signing bonus
- Fully paid training
- Health insurance
- Opportunities for career growth and development
- Flexible working hours and remote work arrangement
- Access to the latest technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- When applying, make sure to highlight your fluency in French and any relevant experience in technical support or customer service.
- Be prepared to provide examples of times when you had to troubleshoot complex technical issues or provide excellent customer service in a fast-paced environment.
- Familiarize yourself with iRobot products and services before the interview to show your interest and enthusiasm for the role.
- Use specific examples to demonstrate your problem-solving skills and customer-oriented approach.
- Don't hesitate to ask about the company culture, remote work arrangement, and opportunities for career growth during the interview.
- Make sure your resume and cover letter are tailored to the job description and highlight your relevant skills and experience.
- Practice your communication skills in French before the interview to ensure you can effectively communicate with customers and internal teams.
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