FT Call Center Representative - Work From Home

Jackson Hewitt·Remote(United States)
Other

WFA Digital Insight

The shift to remote work has fueled a surge in demand for skilled customer service professionals. With a focus on digital skills, this role stands out in a market where companies like Jackson Hewitt are prioritizing customer experience. As the job market evolves, candidates with strong communication and problem-solving skills are in high demand, making this a key role for those looking to leverage their abilities in a dynamic, remote environment.

Job Description

About the Role

As a Call Center Representative at Jackson Hewitt, you will be the first point of contact for clients, addressing their needs, complaints, or issues with products and services.

Responsibilities

  • Receive inbound and make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
  • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
  • Take ownership in assisting, researching, resolving, or escalating customer issues.
  • Diligently and accurately document customer records and cases.

How to Stand Out

  • To stand out, emphasize your excellent communication skills and ability to work in a fast-paced, remote environment.
  • Familiarize yourself with common customer service software and technologies to demonstrate your digital skills.
  • Prepare examples of times when you successfully resolved customer complaints or issues, showcasing your problem-solving skills.
  • Ensure your resume and cover letter highlight any experience in customer-facing roles, especially those involving remote work.
  • Practice active listening and clear communication to excel in this role, where verbal and written interactions are key.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.