Full Time/ Remote Client Services Account Manager

## About the Role As a Client Services Account Manager at Optic Marketing Group, you will be the primary point of contact for assigned clients, responsible for ensuring the successful implementation and execution of their marketing campaigns. You will work closely with internal teams to fulfill client requests and campaigns, and provide regular database maintenance to ensure CRM accuracy. This is a full-time remote position that requires a high level of motivation, a passion for customer service, and excellent communication skills.

The ideal candidate will have a strong understanding of digital marketing, including websites, SEO, PPC, and social media, as well as experience with mass media such as radio, TV, and billboards. You will be expected to conduct regularly scheduled reporting calls with each client, delivering campaign performance data in an easy-to-understand format. You will also be responsible for investigating and resolving client concerns, and maintaining accurate records of all client correspondence in our CRM system.

Our team is dynamic and fast-paced, and we are looking for someone who is a team player, with a high level of emotional intelligence, empathy, and a strong work ethic. If you are a motivated and customer-focused individual with a passion for digital marketing, we would love to hear from you.

## What You Will Do - Act as the main point of contact for assigned clients - Monitor and assist with the implementation and execution of client marketing campaigns - Provide regular database maintenance to ensure CRM accuracy - Collaborate with internal teams to fulfill client requests and campaigns - Investigate and resolve client concerns - Communicate professionally, accurately, clearly, and courteously with clients and internal teams - Maintain a high level of client retention year-over-year - Conduct regularly scheduled reporting calls with each client - Keep accurate records of all client correspondence in our CRM system - Assist the internal team with the communication of strategy for each assigned account

## What We Are Looking For - 3-5 years of marketing account management experience - Familiarity with digital marketing and mass media - Strong evidence of listening skills, verbal communication, and professional writing style - Technologically savvy with the ability to use multiple internet and software platforms - General understanding of digital marketing reporting and a passion for analyzing metrics - Phenomenal time management skills - High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences - Experience working with HVAC, plumbing, or other home service companies (desirable) - Experience working remotely (desirable)

## Nice to Have - Experience upselling solutions over the phone and in person - Experience with ClickUp or similar CRM systems - Certification in digital marketing or a related field

## Benefits and Perks - Medical, dental, and vision insurance coverage options - Paid Life Insurance and A D & D Insurance - Work from home with a flexible work schedule - Quarterly whole-office team-building events - Top-of-the-line technology to get work done - Paid vacations and 19 paid holidays - Paid birthday off and ½ day every Friday - Commission opportunity for all employees - Annual education budget - Quarterly paid volunteer days - Monthly health and wellness benefit - Christmas bonus

- tip: Make sure you have a strong understanding of Excel and digital marketing, as these skills are essential for success in this role.

• tip: Showcase your experience working with clients and your ability to build strong relationships, as this is a key aspect of the position.
• tip: Be prepared to provide specific examples of times when you have successfully resolved client concerns or improved campaign performance.
• tip: Highlight your ability to work independently in a remote setting, and your experience with CRM systems such as ClickUp.
• tip: Research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
• tip: Consider creating a portfolio that showcases your marketing skills and experience, and be prepared to discuss it during the interview.
• tip: Don't be afraid to negotiate salary and benefits, but make sure you have done your research and have a clear understanding of the market rate for the position.