General Administrator (Payroll)

## About the Role The General Administrator role at Concert8 Solutions is a dynamic position that requires handling various administrative tasks, coordinating operations, and supporting multiple functions to ensure seamless processes. As a key member of the team, the successful candidate will be responsible for managing day-to-day operations, providing support to various teams, and ensuring that all tasks are completed efficiently. The ideal candidate will be proactive, organized, and have excellent communication skills to work effectively with the team and external stakeholders.

The role is based in the Philippines and offers a unique opportunity to work with a global company, managing administrative tasks, and coordinating with different teams. The company values independence, multitasking, and strong communication skills, and the successful candidate will be expected to work independently and meet deadlines.

The team context is fast-paced and dynamic, with a focus on providing excellent support to clients and internal stakeholders. The successful candidate will be reporting to a senior manager and will be expected to work closely with the team to achieve goals and objectives.

## What You Will Do - Handle inbound calls using scripts and route them to appropriate teams - Manage web chat and SMS inquiries, escalating complex issues as needed - Create and update work orders, tracking progress and completion - Review candidate resumes and shortlist qualified applicants - Confirm worker availability and coordinate with dispatch teams - Collect and verify staff timesheets; enter data into payroll systems - Facilitate remote communication for onsite checks and collect feedback - Monitor worker welfare and send out birthday messages - Maintain client communication and provide order updates - Create, update, and track client orders through to fulfillment - Log and track client cases, ensuring proper resolution - Guide clients through onboarding and account setup - Track and follow up on missing worker documents during onboarding

## What We Are Looking For - Minimum of 2 years of experience as a general administrator - Strong organizational, communication, and multitasking skills - Ability to work independently and meet deadlines - Experience with call handling, customer support, or dispatch coordination - Experience in Salesforce and Slack is a plus - Suitable office space for work-from-home - Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam - Strong problem-solving skills and attention to detail - Ability to work in a fast-paced environment and adapt to changing priorities

## Nice to Have - Experience in a similar industry or role - Knowledge of payroll systems and processes - Certification in administration or a related field - Experience with remote work and virtual teams

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a global company and diverse teams - Professional development and training opportunities - Flexible working hours and remote work options - Access to the latest technology and tools - Recognition and reward for outstanding performance - Comprehensive health and wellness programs - Generous paid time off and holiday leave

- Ensure you have a strong understanding of Salesforce and its applications in administration - Highlight your experience with call handling, customer support, or dispatch coordination - Showcase your ability to work independently and meet deadlines in a remote setup - Be prepared to provide examples of your problem-solving skills and attention to detail - Familiarize yourself with the company culture and values to demonstrate your fit - Prepare to discuss your experience with payroll systems and processes - Be ready to talk about your experience with remote work and virtual teams