German Speaking Rent-a-Car Consultant - Work In Bulgaria - Paid Relocation

About the Role

The company, Mercier Consultancy Group, is a leading consultancy firm that specializes in providing innovative solutions to the car rental industry. As a member of their team, you will be part of a dynamic and multicultural environment that values excellence, teamwork, and customer satisfaction. Your role will involve working closely with other departments to ensure that clients receive the best possible service, and that the company's high standards are maintained.

In terms of reporting structure, you will be part of a dedicated team of customer support consultants, with a team lead who will provide guidance and support to ensure your success in the role. The team is committed to providing exceptional customer service, and you will be expected to contribute to this goal by consistently delivering high-quality support to clients.

What You Will Do

• Respond to client inquiries via phone, email, or chat, providing timely and effective solutions to their queries.
• Assist clients with the rental process, including booking, modifying, and canceling reservations.
• Resolve client complaints and issues in a professional and courteous manner.
• Utilize rental management software to manage client accounts, make reservations, and process payments.
• Collaborate with other departments to ensure seamless customer service and resolve any issues that may arise.
• Provide feedback and suggestions to improve the customer service experience.
• Stay up-to-date with industry trends, competitor activity, and market developments to continuously improve the service offered to clients.
• Develop and maintain a thorough knowledge of the company's products and services to effectively promote them to clients.
• Utilize Excel to analyze data, create reports, and track key performance indicators.
• Participate in training and development programs to enhance skills and knowledge.

What We Are Looking For

• Fluency in German (spoken and written) is essential for this role.
• Previous experience in customer service or the car rental industry is highly desirable.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable with computer systems and rental management software.
• Excellent problem-solving skills, with the ability to think critically and outside the box.
• Team player with a positive attitude and a willingness to learn and grow.
• Ability to work in a multicultural environment and adapt to changing circumstances.
• Strong analytical skills, with the ability to analyze data and make informed decisions.

Nice to Have

• Previous experience working with rental management software.
• Knowledge of the car rental industry and its trends.
• Certification in customer service or a related field.
• Experience working in a call center or customer support environment.

Benefits and Perks

• Competitive salary.
• Monthly performance bonus.
• Fully paid relocation package to Bulgaria.
• 1500 Euro signing bonus.
• Fully paid training to develop your skills and knowledge.
• Private gym membership to promote a healthy work-life balance.
• Opportunity to work with a leading consultancy group and develop your career.
• Multicultural and dynamic work environment.
• Continuous learning and development opportunities.

• To stand out in this role, make sure to highlight your language skills, customer service experience, and ability to work in a fast-paced environment.
• Practice your German language skills before the interview to ensure you can communicate effectively with clients.
• Be prepared to provide examples of times when you had to resolve complex customer complaints or issues.
• Showcase your knowledge of the car rental industry and its trends to demonstrate your expertise.
• Use the STAR method to structure your answers and provide clear, concise examples of your experience and skills.
• Research the company and its values to understand their expectations and show your enthusiasm for the role.
• Don't be afraid to ask questions during the interview to demonstrate your interest in the company and the role.