German-Speaking Video Streaming Customer Agent - Work In Greece

About the Role

The role is based in Greece, but you will be working with a global team to support customers across different regions. You will be expected to work collaboratively with other teams, including technical and operational teams, to resolve complex customer issues. Your excellent communication skills, both written and verbal, will be essential in this role, as you will be interacting with customers, colleagues, and stakeholders on a daily basis.

As a customer agent, you will be working in a fast-paced environment, where no two days are the same. You will need to be flexible, adaptable, and able to think on your feet to resolve customer issues quickly and efficiently. Your technical knowledge and understanding of streaming services will be valuable assets in this role, as you will be troubleshooting and resolving technical issues for customers.

What You Will Do

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a fair and transparent way
• Provide technical support and troubleshooting for streaming services
• Collaborate with other teams, including technical and operational teams, to resolve complex customer issues
• Use CRM software and digital communication platforms to manage customer interactions and resolve issues
• Develop and maintain a thorough knowledge of streaming services and products
• Identify and escalate potential issues or trends to the relevant teams
• Participate in training and development programs to improve customer support skills and knowledge
• Work with the quality assurance team to improve customer satisfaction and reduce escalations
• Analyze customer feedback and suggestions to improve the overall customer experience

What We Are Looking For

• Fluency in German (spoken and written) is required
• English proficiency is a plus
• Previous experience in customer service or video streaming related roles is preferred
• Strong communication skills with a customer-focused approach
• Basic technical knowledge to assist with troubleshooting streaming service issues
• Proficiency with CRM software and digital communication platforms
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively as part of a global team
• Strong time management and organizational skills

Nice to Have

• Experience with video streaming services and products
• Knowledge of streaming technology and platforms
• Certification in customer service or a related field
• Experience with quality assurance and process improvement

Benefits and Perks

• Competitive monthly salary
• Fully paid training program to develop customer support skills and knowledge
• Fully paid relocation package to support your move to Greece
• Monthly performance bonus to recognize your achievements
• Health insurance to support your well-being
• 2 extra salaries per year to reward your hard work and dedication
• Opportunity to work with a global team and develop valuable skills in customer support and streaming services
• Flexible working hours and remote work options to support your work-life balance
• Access to the latest technology and tools to support your work
• Ongoing training and development opportunities to support your career growth

• Make sure to highlight your excellent communication skills and customer-focused approach in your application and during the interview process.
• Showcase your technical knowledge and understanding of streaming services, including any relevant certifications or training.
• Be prepared to provide specific examples of times when you have resolved complex customer issues or complaints in a fair and transparent way.
• Research the company culture and values to understand the requirements of the role and the expectations of the team.
• Practice your troubleshooting and problem-solving skills to demonstrate your ability to think on your feet and resolve technical issues quickly and efficiently.
• Use specific language from the job description in your application and during the interview process to demonstrate your understanding of the role and the requirements.
• Be prepared to discuss your experience with CRM software and digital communication platforms, and how you have used these tools to manage customer interactions and resolve issues.