Global E-Commerce Operations Specialist (12 month contract)
WFA Digital Insight
The remote job market is witnessing a significant surge in demand for e-commerce specialists, with a 25% growth in job postings over the past year. As companies shift their focus to direct-to-consumer sales, the need for experts who can drive commercial performance and own analytics has never been more pressing. SteelSeries, a leading brand in the gaming industry, is now looking for a Global E-Commerce Operations Specialist to join their team. With the rise of online shopping, candidates with strong analytical skills and experience in managing e-commerce platforms are in high demand. Before applying, it's essential to understand the company's Scandinavian work culture and flat structure, which values inclusion and employee feedback.
Job Description
About the Role
The Global E-Commerce Operations Specialist will be the backbone of SteelSeries' e-commerce operations, driving commercial performance, and owning analytics to deliver outstanding results globally. This role will be the primary operational point of contact across various functions, including Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations, and Customer Service. The successful candidate will work closely with the DTC team to optimize and improve the end-to-end performance of the e-commerce platform.As a key member of the team, the Global E-Commerce Operations Specialist will have a direct impact on the company's commercial growth and will be responsible for driving initiatives to support business expansion across each region. The role will require strong organizational skills, the ability to manage multiple tasks, and meet deadlines across various ongoing projects.
SteelSeries is committed to providing a dynamic and supportive work environment that encourages collaboration, creativity, and professional growth. The company's Scandinavian work culture values inclusion, transparency, and employee feedback, making it an attractive destination for professionals looking to grow their careers.
What You Will Do
- Deliver commercial and operational initiatives to support business growth across each region
- Continuously optimize and improve the end-to-end performance of the e-commerce platform
- Serve as the primary operational point of contact within the DTC team, liaising with Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations, and Customer Service
- Own all e-commerce analytics and metrics, ensuring data accuracy and actionable insights
- Manage global e-commerce campaigns, ensuring agreed activities are executed, the calendar of events is kept up to date, and all relevant stakeholders are briefed
- Collaborate with the DTC team to develop and implement e-commerce strategies
- Analyze sales data and market trends to identify opportunities for growth and improvement
- Develop and maintain reports and dashboards to track key performance indicators
- Provide insights and recommendations to stakeholders to inform business decisions
What We Are Looking For
- Bachelor's degree in Economics, Business Administration, Statistics, Finance, or a related field
- Relevant work experience in e-commerce operations, sales, or a related field
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines
- Advanced proficiency in Microsoft Office programs, particularly Excel
- Excellent communication skills to effectively interact with a diverse group of business stakeholders
- Ability to work both independently and collaboratively as part of a cross-functional team
- Experience with business intelligence software, such as Power BI, Qlik, or Tableau
- Familiarity with Salesforce or similar e-commerce platforms
- Understanding of the DTC vertical and its relationship with other sales channels within the business
Nice to Have
- MA or MBA in a related field
- Experience working within an agile framework, including managing backlogs and product ownership
- Operational and technical knowledge in a DTC business environment
- Familiarity with project management tools and methodologies
Benefits and Perks
- Competitive salary and annual bonus
- Attractive benefits package, including medical care, lunch/cafeteria card, life insurance, and pension plan
- Opportunities for professional growth and development in a multinational environment
- Flexible working conditions, including hybrid or remote work model within Poland
- Modern office space in the center of Warsaw
- Access to a wide range of projects and tasks, innovative goals, and freedom to plan and execute them professionally
- Possibility to work with multiple stakeholders, share knowledge, and best practices
- Annual leave and public holidays as per Polish labor law
- Professional support and training to help you grow in your role
How to Stand Out
- Make sure to highlight your experience with e-commerce platforms, such as Salesforce, and analytics tools, like Excel, in your resume and cover letter.
- Showcase your ability to work independently and collaboratively as part of a cross-functional team.
- Prepare to provide specific examples of how you have driven commercial performance and owned analytics in previous roles.
- Research SteelSeries' company culture and be prepared to discuss how your values and work style align with theirs.
- Be ready to discuss your experience with business intelligence software and project management tools.
- Consider creating a portfolio that showcases your e-commerce operations and analytics experience.
- Don't hesitate to ask about the company's approach to professional development and growth opportunities during the interview.
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