Global Food Operations Specialist

About the Role

As a Global Food Operations Specialist, you will be part of a dynamic team that is passionate about using technology and automation to improve workflows and program effectiveness. You will have the opportunity to work closely with cross-functional stakeholders, including vendors, office teams, and technical teams, to ensure consistent execution across regions.

Openai is committed to creating a positive and inclusive work environment that supports the well-being and success of all employees. As a Global Food Operations Specialist, you will be expected to embody this commitment and contribute to the development of a workplace culture that is welcoming, respectful, and empowering.

What You Will Do

• Support the day-to-day operations of Openai's global food program, partnering with vendors, office teams, and cross-functional stakeholders to ensure consistent execution across regions.
• Coordinate operational launches and transitions, including cafés, meal delivery programs, new office openings, and food program integrations associated with acquisitions.
• Track operational follow-ups, risks, escalations, and action items while maintaining clear communication and accountability across stakeholders.
• Support vendor performance management through KPI tracking, reporting validation, operational reviews, and follow-through on agreed action plans.
• Partner with Workplace Data & Technology teams to improve reporting, dashboards, operational systems, and AI-enabled workflows that increase efficiency and scalability.
• Maintain operational documentation, SOPs, trackers, and governance processes that support consistent global program execution.
• Help gather and analyze employee feedback, support food program communications, and contribute to continuous improvement initiatives that enhance the employee experience.
• Identify operational gaps, process inefficiencies, and opportunities for automation or standardization, and help implement scalable solutions.
• Collaborate with the team to develop and implement new initiatives and programs that drive employee engagement and satisfaction.

What We Are Looking For

• Experience supporting operations, hospitality, workplace experience, program coordination, vendor management, or related functions in a fast-paced environment.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously while maintaining strong follow-through.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Experience working with operational reporting, dashboards, KPIs, spreadsheets, or business systems to drive decision-making and accountability.
• Familiarity with AI, automation, and technology-enabled operations, with a passion for identifying opportunities to improve workflows and processes.
• A hospitality-first mindset and a deep commitment to delivering a high-quality employee experience.
• Experience supporting multi-site or global operations and collaborating across regional teams.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop creative solutions.
• Ability to work in a hybrid environment, with a combination of in-office and remote work.

Nice to Have

• Experience working in the tech industry or a related field.
• Familiarity with food service management or hospitality operations.
• Knowledge of project management methodologies and tools.
• Certification in a related field, such as operations management or hospitality management.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading tech company that is pushing the boundaries of AI and innovation.
• Collaborative and dynamic work environment that supports the well-being and success of all employees.
• Flexible work arrangement, with a combination of in-office and remote work.
• Professional development opportunities, including training and education programs.
• Access to cutting-edge technology and tools.
• Recognition and reward programs that celebrate employee achievements and contributions.
• Comprehensive health and wellness programs, including mental health support and employee assistance programs.

• Be prepared to talk about your experience with operational management, vendor management, and program coordination.
• Highlight your ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Show your passion for using technology and automation to improve workflows and processes.
• Emphasize your commitment to delivering a high-quality employee experience and your ability to work in a hospitality-driven environment.
• Be prepared to discuss your experience with data analysis and reporting, and how you have used data to drive decision-making in previous roles.
• Consider developing a portfolio that showcases your operational management skills and experience.
• When negotiating salary, be sure to highlight your relevant experience and skills, and be prepared to discuss your expectations for the role.