Global Process Owner - Partner Operations

About the Role

The day-to-day activities of this role are centered around process transformation, governance, and program execution. This includes leading the design and documentation of global process standards, defining roles and responsibilities, and establishing governance structures to ensure consistent global adoption of standardized partner processes. The ability to collaborate cross-functionally and drive continuous improvement is crucial, as is the capacity to translate strategic initiatives into clear process, policy, and system requirements.

Given the flexible/remote nature of this position, candidates must be self-motivated, with excellent communication and project management skills. They will be working with a global team, so adaptability and the ability to work across different time zones are essential. The company values bold ideas, human connection, and the opportunity for professional growth, making this an attractive role for those seeking a dynamic and supportive work environment.

What You Will Do

• Partner with Partner Sales, Channel, Alliances, Marketing, Commercial, and CRO leadership to identify high-impact partner process improvements.
• Develop lightweight business cases and ROI assessments to inform prioritization decisions.
• Collaborate cross-functionally to translate strategic initiatives into clear process, policy, and system requirements.
• Lead the design and documentation of global process standards across key partner lifecycle domains.
• Establish governance structures and ensure consistent global adoption of standardized partner processes.
• Drive continuous improvement by identifying breakdowns, root causes, and opportunities for simplification.
• Partner with Partner Sales, Marketing, Commercial, Finance, Legal, and Technology teams to execute prioritized initiatives.
• Translate business needs into actionable requirements and collaborate with digital/technology teams through implementation.
• Support the rollout of new partner programs, processes, and capabilities while ensuring alignment with enablement and communication plans.
• Measure the impact of changes using defined success metrics and drive iterative refinement.

What We Are Looking For

• 10+ years of experience in GTM Transformation, Partner Operations, Channel Operations, Revenue Operations, Commercial Operations, or similar functions within a technology or B2B enterprise environment.
• Experience designing and operationalizing partner-led go-to-market processes, including partner onboarding, lead management, deal registration, co-sell motions, partner attribution, and partner opportunity management.
• Proven track record leading cross-functional transformation initiatives and establishing scalable operating models across Partner, Sales, Marketing, Commercial, and Technology organizations.
• Strong understanding of how partner motions integrate with the broader Lead-to-Cash lifecycle, including lead routing, opportunity management, forecasting, renewals, and revenue attribution.
• Excellent communication, collaboration, and project management skills.
• Ability to work in a fast-paced, dynamic environment with a high degree of adaptability.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.

Nice to Have

• Experience with digital/technology teams and the implementation of new systems and processes.
• Knowledge of current trends and best practices in partner operations and GTM process transformation.
• Certification in project management or a related field.
• Experience working in a global, remote team environment.

Benefits and Perks

• Competitive salary.
• Opportunities for professional growth and development within a dynamic and supportive work environment.
• Flexible/remote work arrangement, allowing for a better work-life balance.
• Access to cutting-edge technology and tools.
• Comprehensive health insurance and other benefits.
• Generous PTO policy.
• Remote stipend to support home office setup and productivity.

• Ensure your resume and cover letter highlight specific examples of GTM process transformation and partner operations experience.
• Be prepared to discuss your understanding of the Lead-to-Cash lifecycle and how partner motions integrate with it.
• Familiarize yourself with current trends and best practices in partner operations to stand out in your application.
• Showcase your ability to collaborate cross-functionally and drive continuous improvement.
• Consider including a portfolio or case studies that demonstrate your process transformation and program execution skills.
• Prepare to discuss your experience with digital/technology teams and the implementation of new systems and processes.
• Research Equinix's culture and values to demonstrate your alignment with the company's mission and vision.