Global Security Operations Center Operator
WFA Digital Insight
As remote work continues to gain traction, companies like Twilio are investing heavily in global security operations to safeguard their assets and employees. The demand for skilled security professionals with expertise in Excel and AI has grown exponentially, with a notable increase in job openings over the past year. Twilio's commitment to a remote-first work culture and emphasis on diversity and inclusion make it an attractive employer. To succeed in this role, candidates should have a strong understanding of security protocols, excellent communication skills, and the ability to work in a fast-paced environment. With the global security market expected to reach new highs, this is an exciting time to join the industry.
Job Description
About the Role
The Global Security Operations Center Operator plays a vital role in Twilio's Corporate Safety and Security team. As a GSOC Operator, you will be responsible for maintaining situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations. Your expertise will help inform Twilio's overall security posture, enabling a safe working environment for all employees.Twilio is a leader in the digital communications space, providing innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a strong culture of connection and global inclusion, Twilio offers a unique work environment that values diversity and remote work.
What You Will Do
- Monitor various physical security asset monitoring and surveillance systems to detect potential unauthorized access or suspicious activity
- Utilize open-source threat intelligence and internal SaaS tools to maintain situational awareness of global events with potential impact to operations
- Support access control and visitor management processes
- Manage security-related calls for service and provide general guidance to employees, vendors, and guests
- Maintain awareness of business travelers and personnel accessing Twilio facilities
- Partner with local site security teams to escalate and dispatch resources for incident and alarm response
- Review travel requests to elevated risk locations and assist travelers through the approval process
- Cross-reference live itineraries with external incidents
- Perform the first point of incident intake across various emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
- Dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety
What We Are Looking For
- Strong understanding of security protocols and procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with a high level of attention to detail
- Proficiency in Excel and AI-powered security tools
- Experience in a security operations center or similar role
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with access control systems, travel safety applications, and general open source reporting materials
Nice to Have
- experience with security information and event management (SIEM) systems
- knowledge of compliance regulations and standards (e.g., GDPR, HIPAA)
- certification in security operations or a related field (e.g., CompTIA Security+)
- experience working in a remote-first company
- proficiency in additional languages
Benefits and Perks
- Competitive compensation package
- Opportunities for professional growth and development
- Comprehensive health insurance
- Generous paid time off policy
- Remote work stipend
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Diversity and inclusion programs
- Employee recognition and reward programs
How to Stand Out
- Familiarize yourself with Twilio's products and services to understand the company's security needs
- Highlight your experience with security operations, Excel, and AI-powered tools in your application
- Be prepared to provide examples of times when you had to handle sensitive information or respond to security incidents
- Showcase your analytical and problem-solving skills through specific scenarios or case studies
- Research Twilio's company culture and be ready to discuss how you can contribute to a remote-first work environment
- Prepare questions to ask the interviewer about the role, team, and company culture
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