Global Technical Manager – Sterilization

About the Role

The role is fully remote, allowing you to work from anywhere, and reports to the Head of Delivery & Operations. You will be expected to establish a culture of accountability and performance within the team, setting clear expectations and monitoring delivery against operational and technical objectives.

SGS is a leading provider of medical device conformity assessment services, and this role offers a unique opportunity to work with a global team of experts in the field. The company is committed to providing high-quality services to its clients, and the successful candidate will be expected to uphold these standards.

What You Will Do

• Oversee sterilization processes within medical devices, ensuring compliance with regulatory requirements
• Provide technical advice on sterilization to support all stages of the medical device conformity assessment process
• Develop training packages for product assessors and auditors, covering all certification schemes related to sterilization
• Manage the development and implementation of new personnel and ongoing monitoring and re-approval of personnel
• Drive team performance against global targets, with full accountability for chargeability, utilization, productivity, timeliness, assessment quality, and regulatory compliance
• Establish a culture of accountability and performance within the team, setting clear expectations and monitoring delivery against operational and technical objectives
• Monitor, analyze, and report team performance, implementing timely corrective actions and providing regular updates to the Head of Operations
• Drive continuous improvement by identifying and implementing process efficiencies, capability development initiatives, and best practices within the team
• Contribute to business growth, including supporting proposals, client interactions, training, and external engagements as required
• Maintain a full knowledge and understanding of SGS procedures, Best Practices Guides, MDCG Guidance Documents, and external approval criteria
• Ensure full compliance with the Company’s Code of Integrity, Secrecy, and Non-Disclosure Agreement and act in accordance with SGS policies, procedures, and processes

What We Are Looking For

• Strong technical expertise in sterilization processes and medical device conformity assessment
• Experience in team management and leadership, with a proven track record of driving team performance and accountability
• Excellent communication and interpersonal skills, with the ability to provide technical advice and guidance to stakeholders
• Strong understanding of regulatory frameworks such as MDR, MDD, and ISO13485
• Experience in process improvement and implementation of best practices
• Ability to work in a fast-paced environment, with a strong focus on quality and compliance
• Strong analytical and problem-solving skills, with the ability to analyze complex data and implement corrective actions
• Experience in training and development, with the ability to create and deliver training packages
• Strong understanding of the medical device industry and its regulatory requirements

Nice to Have

• Experience in working with global teams and managing remote operations
• Knowledge of quality management systems and auditing processes
• Experience in business development and growth, including supporting proposals and client interactions
• Strong understanding of data analysis and reporting, with the ability to create and deliver reports to stakeholders
• Experience in implementing and managing new processes and technologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a global team of experts in the medical device industry
• Fully remote work arrangement, allowing you to work from anywhere
• Professional development and training opportunities, including access to industry conferences and workshops
• Opportunity to contribute to business growth and development, including supporting proposals and client interactions
• Access to cutting-edge technologies and tools, including quality management systems and auditing software
• Collaborative and dynamic work environment, with a strong focus on quality and compliance
• Flexible working hours and arrangements, including flexible start and finish times
• Access to employee wellness programs and initiatives, including mental health support and employee recognition schemes

• Develop a strong understanding of regulatory frameworks such as MDR, MDD, and ISO13485, and stay up-to-date with industry developments and updates.
• Highlight your experience in team management and leadership, and provide examples of how you have driven team performance and accountability in previous roles.
• Showcase your technical expertise in sterilization processes and medical device conformity assessment, and provide examples of how you have applied this knowledge in previous roles.
• Emphasize your ability to work in a fast-paced environment, with a strong focus on quality and compliance, and provide examples of how you have managed competing priorities and deadlines.
• Prepare to talk about your experience in process improvement and implementation of best practices, and provide examples of how you have identified and implemented process efficiencies in previous roles.
• Research the company and its values, and be prepared to talk about how your skills and experience align with these values.
• Practice your communication and interpersonal skills, and be prepared to provide examples of how you have provided technical advice and guidance to stakeholders in previous roles.