Growth Manager
WFA Digital Insight
As demand for seamless customer experiences grows, companies like Airship are at the forefront. With a 25% increase in investment in customer experience technologies in 2025, specialists with skills in Salesforce and commercial strategy are in high demand. Airship's innovative approach and commitment to delivering exceptional customer experiences make this role stand out. Candidates should be prepared to leverage their skills in driving revenue growth, negotiating contracts, and managing customer relationships. Before applying, consider how your experience aligns with Airship's goal of delivering unified customer experiences across multiple channels.
Job Description
About the Role
The Growth Manager at Airship plays a pivotal role in driving revenue growth across the customer base. This position entails leading the commercial strategy for Enterprise customers, ensuring predictable and successful renewal and expansion outcomes. The role requires strong commercial acumen, negotiation skills, and the ability to manage a fast-moving pipeline while collaborating across many internal teams. As a key member of the team, the Growth Manager will work closely with Client Experience Managers to understand customer health, value delivery, risks, and expansion readiness.Day-to-day, the role involves developing renewal and expansion plans that align with customer value, usage patterns, and strategic goals. This requires analyzing adoption trends, product usage, and whitespace to identify high-value upsell and cross-sell opportunities. The Growth Manager must also build and maintain strong relationships with executive stakeholders to support commercial alignment and long-term growth.
The team context for this role is highly collaborative, with the Growth Manager working closely with various teams including Product, Legal, Finance, Solutions, and Data. The ability to communicate effectively with these teams, as well as with customer executives, is crucial for success in this position.
What You Will Do
- Own commercial strategy and performance for assigned Enterprise accounts
- Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
- Develop renewal and expansion plans that align with customer value, usage patterns, and strategic goals
- Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
- Chase outstanding invoices with customers and coordinate internally to ensure payment is received
- Analyze adoption trends, product usage, and whitespace to identify high-value upsell and cross-sell opportunities
- Build and maintain strong relationships with executive stakeholders to support commercial alignment and long-term growth
- Partner closely with Client Experience Managers to understand customer health, value delivery, risks, and expansion readiness
- Participate in strategic business reviews by presenting commercial insights, renewal and expansion considerations, and long-term commercial recommendations
- Create commercial proposals, order forms, and deal structures that meet customer needs while supporting Airship’s revenue objectives
- Manage forecasting, pipeline accuracy, and weekly bookings reporting to support planning and decision-making
- Collaborate with Product, Legal, Finance, Solutions, and Data teams to remove deal blockers and accelerate execution
What We Are Looking For
- Strong commercial acumen and negotiation skills
- Experience in driving revenue growth and managing customer relationships
- Ability to manage a fast-moving pipeline and collaborate across multiple internal teams
- Strong understanding of customer experience technologies and trends
- Experience with Salesforce or similar CRM systems
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience in creating and executing commercial strategies
- Strong executive presence and ability to communicate with executive stakeholders
Nice to Have
- Experience in the customer experience technology industry
- Knowledge of AI-powered customer experience platforms
- Certification in sales or marketing
- Experience with data analysis and visualization tools
- Familiarity with contract negotiation and management
Benefits and Perks
- Competitive salary
- Opportunity to work with a leading customer experience technology company
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible remote work arrangements
- Access to the latest customer experience technologies and tools
- Comprehensive health insurance
- Generous paid time off policy
- Remote stipend for home office setup and maintenance
How to Stand Out
- Ensure your Salesforce skills are up-to-date and highlight them in your application.
- Develop a strong understanding of customer experience technologies and trends to stand out as a candidate.
- Prepare examples of how you have driven revenue growth and managed customer relationships in previous roles.
- Familiarize yourself with Airship's AI-powered platform and be ready to discuss how you can contribute to its growth.
- Emphasize your ability to collaborate across teams and communicate effectively with executive stakeholders.
- Be prepared to discuss your experience with contract negotiation and management.
- Highlight any experience you have with data analysis and visualization tools, and how you can apply these skills to drive business decisions.
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