Growth Operations Program Manager

## About the Role The Growth Operations Program Manager at Vida Health will play a critical role in ensuring the company's operational infrastructure keeps pace with its rapid commercial expansion and strategic evolution. This involves sitting at the intersection of clinical/product programs and growth initiatives, executing strategic decisions flawlessly, and building frameworks to sustain growth. The successful candidate will be part of a dynamic team that is redefining the healthcare landscape with innovative, evidence-based treatments. Day-to-day, the role entails owning and maintaining the integrated program plan across multiple major initiatives, tracking work-streams, milestones, owners, dependencies, and status. It requires connecting strategic growth initiatives with operational reality, ensuring that downstream product, billing, and communication changes align with marketing and user-acquisition goals. The Growth Operations Program Manager will work closely with various teams, including Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success, to drive alignment and sequence workflows. This is a high-energy role that demands exceptional organizational and communication skills, the ability to distill complex operational statuses into crisp executive updates, and a calm, collected presence that earns trust through reliability. ## What You Will Do - Own and maintain the integrated program plan across multiple major initiatives - Track work-streams, milestones, owners, dependencies, and status across a dozen-plus functional teams - Connect strategic growth initiatives with operational reality - Ensure downstream product, billing, and communication changes align with marketing and user-acquisition goals - Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams - Stand up and maintain governance structures, including steering committee cadences, working group charters, escalation paths, and decision logs - Run weekly rollout operations meetings - Drive key readiness items to completion, including clinical programs/protocols, client billing/invoicing, member communications, outcomes measurement, and service model cost structures - Identify, surface, and escalate cross-functional bottlenecks early - Maintain a running 'blocked list' for executive review and know when to leverage executive sponsorship to unblock items ## What We Are Looking For - Bachelor's degree with a concentration in Business or Communications - 5+ years of program/project management, operations, or implementation experience - Proven track record in a growth-stage startup environment (Series B–D) - At least one engagement involving a complex, multi-workstream organizational transformation - Direct experience in healthcare, health tech, or digital health - Understanding of regulatory, clinical, and payer dynamics (including HIPAA compliance) - Hands-on experience with product rollouts or product-led transformations - Proficiency with project management and collaboration suites (e.g., Asana, Jira, Smartsheet, Google Workspace) - Exceptional organizational and communication skills - Ability to distill complex, multi-thread operational statuses into crisp executive updates ## Nice to Have - Experience in a dedicated product operations or growth operations role at a scaling company - Exposure to AI tools (e.g., Gemini, Claude) to accelerate operational workflows - Knowledge of specific healthcare regulations and standards beyond HIPAA ## Benefits and Perks - Competitive compensation package - Opportunity to work with a pioneering virtual care provider - Collaborative, dynamic work environment - Professional development opportunities - Flexible remote work arrangements - Access to cutting-edge digital health technologies - Comprehensive health benefits - Generous PTO policy - Annual stipend for professional growth and development

- tip: Ensure your resume and cover letter highlight specific experiences in program or project management, especially in growth-stage startup environments.

• tip: Prepare to discuss your understanding of healthcare regulations, such as HIPAA, and how you've applied this knowledge in previous roles.
• tip: Familiarize yourself with project management tools like Asana, Jira, or Smartsheet, and be ready to give examples of how you've used these tools to drive project success.
• tip: Showcase your ability to distill complex operational information into clear, actionable insights for executive teams.
• tip: Consider creating a portfolio that demonstrates your experience with product rollouts, operational transformations, or growth initiatives in healthcare or digital health.
• tip: Be prepared to discuss your experience with cross-functional teams and how you handle bottlenecks or conflicts in a fast-paced, growth-oriented environment.