Growth Sales Development Representative Italy
WFA Digital Insight
As the demand for skilled sales professionals in the tech industry continues to rise, with over 70% of companies planning to increase their sales teams, this Growth Sales Development Representative role at iubenda presents a compelling opportunity. With the company's unique approach to turning compliance into a growth engine and its recent scaling as part of team.blue, candidates can expect a dynamic and innovative environment. Given the current market context, where demand for sales development representatives has seen significant growth, possessing skills in CRM tools like HubSpot and data analysis with Excel is highly valued. Before applying, it's essential for candidates to understand the importance of customer-centric communication and the ability to work autonomously in a remote setup.
Job Description
About the Role
The Growth Sales Development Representative position at iubenda is centered around driving revenue growth by proactively engaging with customers, preventing churn, and identifying expansion opportunities. This role operates at the intersection of sales, customer success, and growth, making it a unique and challenging opportunity for the right candidate. The successful applicant will be part of a team that values innovation, creativity, and a customer-first approach, with the autonomy to work remotely and collaborate seamlessly with international teams.Given the nature of iubenda's business, which involves helping over 110,000 businesses worldwide build trust and grow without limits, this role plays a critical part in ensuring customer retention and expansion. The company's recent integration with team.blue further emphasizes its commitment to scaling privacy tech with confidence, offering a stimulating environment for growth and development.
What You Will Do
- Identify and qualify conversion, upsell, and cross-sell opportunities within the existing customer base, utilizing HubSpot and Excel to analyze customer data and behavior.
- Educate customers on the benefits of additional features, higher plans, or complementary products, aiming to generate a qualified expansion pipeline.
- Collaborate with the Sales and Account Executives team to hand off identified opportunities, ensuring a smooth transition and maximizing sales potential.
- Develop and maintain scalable, data-driven retention motions that support customer success and growth with iubenda.
- Implement targeted outreach and follow-up campaigns to support lifecycle and expansion efforts, working closely with Growth and Lifecycle Marketing teams.
- Continuously test, optimize, and refine outreach sequences, messaging, and engagement strategies based on customer feedback and performance data.
- Proactively engage with customers at risk of churn, using email, calls, and LinkedIn to understand their needs and position the right solutions.
- Document all conversations, outcomes, and customer feedback within the CRM, ensuring data accuracy and accessibility for the team.
- Analyze product usage signals and CRM data to prioritize accounts and actions, focusing on high-impact activities that drive retention and expansion.
What We Are Looking For
- 1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles, with a proven track record of driving revenue growth and customer engagement.
- Excellent communication skills in English and Italian, with proficiency in a third European language (preferably German or Spanish) being a significant advantage.
- Experience with CRM tools, particularly HubSpot, and proficiency in Excel for data analysis and reporting.
- Strong customer-centric approach, with the ability to communicate complex solutions simply and effectively.
- Autonomous work ethic, with experience in remote or international team settings and a high level of self-motivation.
- Data-driven mindset, with an interest in analyzing customer behavior and product usage to inform sales strategies.
- Familiarity with B2B SaaS environments and privacy or compliance products is highly desirable.
- Ability to work in a fast-paced, dynamic environment, with a willingness to adapt to changing priorities and customer needs.
Nice to Have
- Experience in managing and analyzing large datasets to identify trends and opportunities.
- Familiarity with marketing automation tools and their integration with CRM systems.
- Certification in sales, marketing, or a related field, demonstrating a commitment to professional development.
Benefits and Perks
- Remote work setup, allowing for flexibility and autonomy in your work environment.
- Opportunities for professional growth and development within a rapidly expanding company.
- Access to cutting-edge tools and technologies, including HubSpot and other sales and marketing software.
- Collaborative, international team environment, with regular team-building activities and opportunities for networking.
- Competitive compensation package, reflective of your skills and experience.
- Health and wellness programs, aimed at supporting your physical and mental well-being.
- Generous PTO policy, allowing for a healthy work-life balance.
- Continuous learning and development opportunities, including training sessions and workshops to enhance your skills.
How to Stand Out
- Ensure you have a solid understanding of sales development principles and practices, especially in B2B SaaS contexts.
- Highlight your experience with CRM tools like HubSpot and proficiency in data analysis with Excel in your application.
- Prepare examples of successful sales development campaigns or customer retention strategies you've implemented in previous roles.
- Practice your communication skills, focusing on how you can articulate complex product benefits to potential customers.
- Research iubenda and its approach to compliance and privacy to demonstrate your interest and understanding of the company's mission and values.
- Be ready to discuss your experience working in remote or autonomous environments and how you stay motivated and productive.
- Consider creating a portfolio or case studies of your previous work to showcase during the interview process.
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