Head Housekeeping Attendant

## About the Role As a Head Housekeeping Attendant at Erbil Rotana, you will be responsible for leading a team of housekeeping attendants to ensure the highest standards of cleanliness and maintenance are met. This role is critical in providing an exceptional customer experience for guests, and your attention to detail and ability to work under pressure will be essential. You will be working closely with the housekeeping supervisor and other departments to ensure seamless operations.

The housekeeping team is the backbone of the hotel, and as a leader, you will be expected to motivate and guide your team to achieve exceptional results. Your day-to-day responsibilities will include receiving work assignments, keys, and supplies, as well as checking rooms to verify their status. You will also be responsible for ensuring that all areas of the hotel are clean, safe, and hygienic, and that any maintenance issues are reported promptly.

## What You Will Do - Receive work assignments, keys, and supplies from the supervisor and sign the key log book accurately - Check rooms to verify room status every morning - Inform valet service to collect guest clothes for laundry, dry cleaning, or pressing services - Clean rooms and bathrooms, performing any combination of the following duties - Keep fire exits and stairways clear of any obstruction - Check and report any maintenance work required immediately - Update the Housekeeping Supervisor at regular intervals on the status of rooms - Maintain rooms assigned in a clean, safe, and hygienic state at all times - Pick up any litter from corridors and pathways - Provide turn-down service for all occupied guest rooms and expected arrivals in the evening

## What We Are Looking For - Vocational training within the Housekeeping Department with previous minor work experiences - Good command of written and verbal English communication skills - Good interpersonal abilities - Friendly, caring individual with good cross-cultural sensitivity - Concern for quality and an eye for details - Ability to work well under pressure in a fast-paced environment - Enjoy working with a multi-cultural team and guests alike

## Nice to Have - Previous experience in a leadership role - Knowledge of hotel management systems - Certification in housekeeping or a related field - Experience working in a similar hotel or hospitality environment

## Benefits and Perks - Competitive salary - Opportunities for career advancement - Comprehensive training program - Health and wellness programs - Remote work stipend - Paid time off and holidays - Employee discounts on hotel services

- tip: Make sure to highlight your leadership experience and customer service skills in your application, as these are essential for the role.

• tip: Familiarize yourself with common housekeeping software and systems to show your technical skills.
• tip: Prepare examples of times when you had to work under pressure and manage a team to achieve exceptional results.
• tip: Research the company culture and values to show your understanding of the organization and its expectations.
• tip: Be prepared to discuss your experience with cross-cultural sensitivity and how you handle difficult situations.
• tip: Consider creating a portfolio of your work, including any certifications or training programs you have completed, to demonstrate your expertise.