Head of Banking Operations

About the Role

The Dasher Financial team is committed to building innovative financial products that cater to the needs of Dashers and gig workers. From instant access to earnings to credit-building tools, the team's goal is to redefine how Dashers interact with their money. As the Head of Banking Operations, you will be instrumental in achieving this goal, working closely with senior leadership to set strategy and driving operational excellence.

What You Will Do

• Own the bank partner relationship portfolio, managing existing partners and evaluating new ones as the company expands into new products and geographies
• Support negotiations on commercial terms, operational SLAs, and integration roadmaps
• Run money movement at scale, owning the operational health of ACH, OCT, AFT, and cash rails
• Drive cost-per-transaction down and reliability up
• Lead banking operations execution, building the playbook, SLA, and automation for disputes, suspensions, and support
• Own the P&L, setting the budget, managing banking partner spend, and driving the cost-efficiency roadmap
• Hold the function accountable to clear financial targets
• Influence the roadmap, partnering with Product and Engineering on payments infrastructure investments and with Legal & Compliance on regulatory strategy
• Manage a team, providing guidance and oversight to ensure operational excellence

What We Are Looking For

• 7+ years of experience in banking operations, treasury operations, or payments operations at a high-growth tech, fintech, or financial services company
• At least 2 years of people management experience
• Comfortable holding the function accountable to financial targets, not just operational ones
• Direct experience negotiating with and operating against banking partners
• Ability to influence across functions, brokering decisions across Finance, Legal, Product, and Engineering
• Strong understanding of financial systems, payments infrastructure, and regulatory requirements
• Experience with embedded finance and BaaS partner models
• Strong analytical and problem-solving skills

Nice to Have

• Experience at a marketplace or two-sided platform
• Familiarity with international money movement, including multi-currency and cross-border transactions
• Knowledge of payments infrastructure and regulatory requirements

Benefits and Perks

• Competitive salary and equity grants
• Comprehensive benefits package, including 401(k) plan with employer matching, 16 weeks of paid parental leave, and wellness benefits
• Flexible and remote work arrangements
• Opportunities for professional growth and development
• Access to cutting-edge technology and innovative fintech products
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• Develop a strong understanding of financial systems, payments infrastructure, and regulatory requirements to stand out in the application process
• Highlight your experience in managing P&L, negotiating with bank partners, and driving operational roadmaps in your resume and cover letter
• Prepare examples of how you have influenced across functions, brokering decisions across Finance, Legal, Product, and Engineering
• Be ready to discuss your experience with embedded finance and BaaS partner models, as well as your knowledge of international money movement
• Show enthusiasm for the company's mission and vision, and highlight your ability to drive operational excellence and innovation
• Ask about the company culture, team dynamics, and opportunities for growth and development during the interview process
• Negotiate your salary based on industry standards and your level of experience, and don't hesitate to ask about equity grants and other benefits