Head of Experience Design

Jimdo·Remote(Anywhere in the World)·Work From Anywhere

Other

WFA Digital Insight

The demand for skilled experience designers with expertise in AI integration has surged, with over 25% of companies seeking to elevate their design game. Jimdo, a pioneer in website building and AI-powered business solutions, is at the forefront of this trend. As the company expands its multiproduct platform, the need for a visionary Head of Experience Design has never been more pressing. With the rise of remote work, companies are looking for leaders who can bridge the gap between design, technology, and customer needs. Candidates should be aware of the evolving landscape of design and technology, with a deep understanding of what drives customer success. Before applying, consider how your skills in design leadership, AI integration, and remote team management can help shape Jimdo's future.

Job Description

About the Role

The Head of Experience Design at Jimdo is a pivotal role that will shape the company's design foundation as it scales and evolves into a multiproduct platform. This leader will be responsible for setting a clear design direction that emphasizes simplicity, usability, and customer outcomes for solopreneurs and micro-businesses. The role involves close collaboration with the VP of Product & Design to build a cohesive vision for the company's design function. As the design landscape continues to shift with the integration of AI, the successful candidate will need to advance how AI is used within design to increase efficiency, reduce iteration, and improve customer success without compromising on craft. This role is about leading the evolution of AI-enabled design practices, ensuring that design is a strong partner in problem definition and product strategy, and fostering a culture of quality, curiosity, and continuous improvement within the design team. Jimdo is more than just a website builder; it's an AI-powered platform designed to help self-employed individuals and micro-businesses thrive. With a strong belief in personalized, data-driven guidance, the company's platform combines design, business tools, and AI to turn customer data into actionable insights. The Head of Experience Design will play a crucial role in ensuring that the design function is deeply embedded in understanding customer problems, shaping product strategy, and delivering coherent experiences across the customer lifecycle.

What You Will Do

Set clear design direction that raises the quality, clarity, and consistency of product experiences grounded in the needs of solopreneurs and micro-businesses.
Ensure design is a strong partner in problem definition, shaping product strategy, and not just executing solutions.
Lead the evolution of AI-enabled design practices to increase speed, reduce low-value iteration, and improve outcomes without compromising craft.
Own and evolve the design system in close partnership with Product and Engineering, balancing consistency, scalability, and innovation.
Take a holistic view of the end-to-end customer experience across product touchpoints and the broader lifecycle.
Partner closely with Marketing and Brand to ensure alignment across product experience, content, narrative, and visual language.
Lead, coach, and grow a senior Product Design team, fostering a culture of quality, curiosity, and continuous improvement.
Work cross-functionally with Product and Engineering leadership to support effective discovery, prioritization, and execution.
Advance how AI is used within design to support higher-impact work leading to customer success.

What We Are Looking For

Senior leadership experience building and scaling high-performing product design teams.
A strong point of view on simplicity, usability, and user-centered design.
Demonstrated ability to evolve design systems and experience quality at scale across the full customer journey.
Practical experience integrating AI into design workflows to improve speed and outcomes.
Deep empathy for small businesses, solopreneurs, or similarly constrained customer segments.
Comfort operating across different cultures and time zones, given Jimdo's remote-first approach.
Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
Strategic thinking, with an understanding of how design contributes to business goals and customer success.
Experience in managing and mentoring designers, with a focus on career development and growth.

Nice to Have

Experience working with design systems and contributing to their development and maintenance.
Knowledge of current design tools and technologies, including those related to AI and machine learning.
Participation in design communities, with a portfolio that showcases your design leadership and vision.
Certification in design or a related field, though not required, can be an advantage.
Previous experience in a remote-first company, with an understanding of the challenges and opportunities it presents.

Benefits and Perks

The opportunity to lead a high-impact design team and shape the design vision of a pioneering company.
Competitive compensation package, though details are not disclosed.
Remote work arrangement, allowing for flexibility and work-life balance.
Access to the latest design tools and technologies, including those related to AI.
Professional development opportunities, with a focus on continuous learning and growth.
Collaboration with a diverse, global team that values innovation and customer success.
Health and wellness programs, including mental health support, tailored for remote workers.
Annual stipend for remote work setup and maintenance.

How to Stand Out

Highlight AI integration experience: Show how you've used AI in design workflows to improve efficiency and outcomes.
Emphasize design leadership skills: Showcase your ability to lead, coach, and grow high-performing design teams.
Prepare to discuss design systems: Be ready to talk about how you've evolved design systems and ensured consistency across products.
Show empathy for the customer: Demonstrate deep understanding of the needs and challenges of solopreneurs and micro-businesses.
Be ready for behavioral interviews: Prepare examples of how you've handled design challenges, led teams, and integrated AI into design processes.
Ask about company culture and vision: Show interest in Jimdo's mission, values, and how the design function contributes to its goals.
Discuss your approach to remote work: Share how you manage remote teams, ensure collaboration, and maintain work-life balance in a remote-first environment.

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