Head of Pricing Operations

## About the Role The Head of Pricing Operations at Openai is a critical role that entails leading the operational execution of pricing and packaging decisions. This involves translating pricing strategy into clear business requirements for various teams, including billing, quoting, revenue, and related systems. As a key member of the Pricing & Monetization team, you will work closely with cross-functional partners to ensure pricing changes are implemented accurately and efficiently.

The role requires a deep understanding of pricing models, packaging, and commercial strategies that support business growth and scaling. You will be responsible for managing dependencies, scope tradeoffs, testing needs, and launch readiness, ensuring that pricing changes move from strategy to reality with discipline.

The Pricing & Monetization team at Openai is responsible for designing pricing models, packaging, and commercial strategies that create and capture value. The team partners closely with Product, GTM, Finance, and Systems teams to achieve this goal. As the Head of Pricing Operations, you will play a key role in shaping the operating backbone for pricing implementation and ensuring the pricing team's needs are represented clearly in cross-functional planning and execution.

## What You Will Do - Lead the operational execution of pricing and packaging decisions from approval through implementation and launch - Translate pricing strategy, policies, and launch decisions into clear business requirements for billing, quoting, revenue, and related systems teams - Partner with Product, Engineering, Billing, Finance, and GTM teams to manage dependencies, scope tradeoffs, testing needs, and launch readiness - Own pricing-related requirement intake and prioritization on behalf of the pricing team, ensuring requests are clear, well-managed, and tied to business needs - Support the design and implementation of new product, SKU, packaging, and billing configurations as pricing changes move into production - Establish lightweight but effective pricing operations processes, including governance, documentation, sign-offs, and issue tracking - Identify recurring friction in pricing execution and drive improvements that reduce ambiguity, delays, and rework - Collaborate with cross-functional teams to ensure pricing changes are implemented accurately and efficiently - Develop and maintain pricing operations metrics and dashboards to track performance and inform business decisions

## What We Are Looking For - 6+ years of experience leading pricing operations or closely related monetization, commercialization, or revenue operations work - Strong track record of helping implement complex pricing or packaging decisions across cross-functional teams - Ability to translate pricing intent into practical system requirements, launch plans, operating workflows, and stakeholder decisions - Experience partnering closely with billing systems, product, engineering, finance, and go-to-market teams - Highly organized and comfortable managing multiple workstreams, dependencies, risks, and timelines at once - Strong communication skills, with the ability to drive accountability without creating unnecessary process - Care deeply about operational precision, customer clarity, and building systems that scale as pricing complexity grows - Self-starter who can roll up your sleeves and operate effectively in a fast-paced, high-ambiguity environment

## Nice to Have - Experience with AI-powered pricing solutions - Knowledge of machine learning algorithms and their applications in pricing - Familiarity with agile development methodologies and version control systems - Certification in pricing or revenue management

## Benefits and Perks - Competitive compensation package - Equity in a leading AI research and deployment company - Comprehensive health insurance - Flexible PTO policy - Remote work stipend - Access to cutting-edge technology and tools - Opportunities for professional growth and development - Collaborative and dynamic work environment

- Develop a strong understanding of GTM and Excel, as these tools are crucial for pricing operations at Openai.

• Showcase your ability to manage multiple workstreams and dependencies, and highlight your experience in driving accountability without creating unnecessary process.
• Prepare examples of how you have translated pricing intent into practical system requirements and launch plans.
• Be ready to discuss your experience in partnering with cross-functional teams, including billing systems, product, engineering, finance, and go-to-market teams.
• Emphasize your care for operational precision, customer clarity, and building systems that scale as pricing complexity grows.
• Research Openai's approach to AI safety and human-centricity, and be prepared to discuss how your skills and experience align with the company's mission and values.
• Consider creating a portfolio that demonstrates your pricing operations skills, including examples of pricing models, packaging, and commercial strategies you have developed and implemented.