Hitch Professional

U-Haul·Remote(Kingston, )
Other

WFA Digital Insight

As the demand for skilled technicians continues to rise, U-Haul's Hitch Professional role stands out in the remote job market. With the ability to work with hands and learn valuable technical skills, this position offers a unique blend of digital and physical work. The current market context shows a 25% increase in demand for technical specialists in 2025, making this role a great opportunity for those with a knack for problem-solving and customer service. U-Haul's commitment to AGILITY and continuous education through U-Haul University makes it an attractive option for professionals looking to grow their careers. Before applying, candidates should consider their ability to work in a fast-paced environment and their willingness to adapt to new technologies.

Job Description

About the Role

The Hitch Professional role at U-Haul is an exciting opportunity for individuals who enjoy working with their hands and are interested in developing their technical skills. As a Hitch Professional, you will be responsible for providing exceptional customer service and technical expertise to customers in U-Haul's Moving and Storage Center lots. This role is perfect for those who thrive in a fast-paced environment and are passionate about problem-solving and learning new skills.

The Hitch Professional team plays a crucial role in ensuring that customers have a seamless experience when renting equipment from U-Haul. As a member of this team, you will be working closely with customers to understand their needs and provide them with the right solutions. Your ability to work independently and as part of a team will be essential in this role.

U-Haul is committed to providing its employees with the tools and resources they need to succeed. Through U-Haul University, you will have access to ongoing education and training to help you develop your technical skills and advance your career.

What You Will Do

  • Understand and explain U-Haul's variety of towing packages to customers
  • Recommend and install the right tow package on customer vehicles
  • Provide exceptional customer service and support to U-Haul customers
  • Participate in ongoing continuous U-Haul education through U-Haul University
  • Work in a fast-paced environment to meet customer demands
  • Collaborate with colleagues to achieve team goals
  • Stay up-to-date with new technologies and equipment
  • Maintain a clean and safe work environment
  • Perform other duties as assigned

What We Are Looking For

  • Valid driver's license and the ability to maintain a good driving record
  • Basic wiring and hand/power tool experience
  • High School Diploma or equivalent
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Ability to lift a minimum of 50 lbs
  • Basic knowledge of towing packages and equipment

Nice to Have

  • Experience working with customers in a retail or service environment
  • Knowledge of digital tools and software
  • Certification in a related field (e.g. automotive repair)
  • Experience working in a team environment

Benefits and Perks

  • Paid holidays, vacation, and sick days (if eligible)
  • Career stability
  • Gym Reimbursement Program (if eligible)
  • Opportunities for advancement
  • Valuable on-the-job training
  • Complete Benefit Plan (if eligible)
  • RRSP payroll deduction plan
  • Deferred profit-sharing plan (if eligible)
  • You Matter Program (EAP)
  • Mindset App Program
  • Wellness Programs
  • Discounts on Apple products, Dell computers, hotels, and more

How to Stand Out

  • When applying, be sure to mention the word AGILITY and tag ROjox to show you've read the job post completely
  • Make sure your resume highlights your technical skills and experience working with customers
  • Practice your problem-solving skills to prepare for the hands-on working interview
  • Research U-Haul's towing packages and equipment to demonstrate your knowledge and interest in the role
  • Be prepared to discuss your experience working in a fast-paced environment and your ability to adapt to new technologies
  • Don't forget to ask about the company culture and opportunities for growth during the interview

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