Home-Based Purchase Order Follow Up Coordinator

DCX PHDCX PH·Remote(Philippines)
Operations
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WFA Digital Insight

The rise of remote work has led to a surge in demand for skilled professionals who can manage complex operations from anywhere. With the global e-commerce market expected to reach $6.5 trillion by 2025, companies are looking for experts who can streamline their purchasing processes. DCX PH, a leading BPO, is no exception. As a home-based Purchase Order Follow Up Coordinator, you will play a critical role in ensuring timely and accurate order fulfillment. To succeed in this role, you will need to have strong attention to detail, excellent communication skills, and the ability to work well under pressure. If you are a self-motivated individual with a passion for process improvement, this could be the perfect opportunity for you.

Job Description

About the Role

As a Home-Based Purchase Order Follow Up Coordinator at DCX PH, you will be responsible for managing the entire purchasing process, from issuing purchase orders to ensuring timely delivery of products. You will work closely with the client services team to determine purchasing needs and requirements for multiple programs. Your day-to-day tasks will include reviewing submitted orders, correcting errors, generating purchase orders, and confirming the quality of products. You will also be responsible for updating orders, managing inbound and outbound emails, and documenting all order-related activities.

The role is based in the Philippines and requires a high level of proficiency in English, both written and spoken. You will be working from home, but you will be part of a global team that values innovation, attention to detail, and customer focus.

What You Will Do

  • Perform all purchasing functions, including issuing purchase orders, invoice creation, and payment authorization
  • Review submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline, and acceptable margin
  • Work with the manager to determine purchasing needs and requirements for multiple programs
  • Receive order information from customer service representatives and account executives
  • Review order data, correct errors, and generate purchase orders to suppliers
  • Confirm the quality of products and establish delivery requirements and timelines
  • Update orders to allocate quantities shipped to customer locations
  • Ensure up-to-date records of customer interactions, transactions, comments, and complaints
  • Document all order-related activities in various systems
  • Manage a high volume of inbound and outbound emails
  • Perform ad hoc duties as assigned

What We Are Looking For

  • A college degree in Marketing, Communications, Business Administration, or a related field
  • 1-3 years of experience in Customer Service, General Operational, or Administrative office work, or a related field
  • Proficiency in Microsoft suite (Word, PowerPoint, Excel, Outlook)
  • Proficiency in Google suite (Google Sheets, Gmail, etc.)
  • Strong attention to detail and ability to work well under pressure
  • Excellent communication skills, both written and verbal
  • Ability to work well in a team and manage multiple priorities
  • Strong analytical and problem-solving skills

Nice to Have

  • Experience with order management or CRM systems
  • Knowledge of promotions and marketing principles
  • Experience working in a fast-paced environment with tight deadlines

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading BPO that supports growth-minded small and medium-sized businesses in the United States
  • Flexible working hours and remote work arrangement
  • Access to training and development programs to enhance your skills and career growth
  • Opportunity to work with a diverse and global team
  • Recognition and rewards for outstanding performance

How to Stand Out

  • Make sure you have a stable internet connection and a dedicated workspace for remote work
  • Develop your skills in Microsoft and Google suites to increase your chances of getting hired
  • Highlight your attention to detail and ability to work well under pressure in your application and interview
  • Research the company and the role to understand the industry and the requirements of the position
  • Prepare examples of your experience with order management or CRM systems, if applicable
  • Be ready to discuss your experience with customer service, administrative work, or related fields

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