House Person
Other
Excel
WFA Digital Insight
The demand for skilled housekeeping professionals in the luxury hospitality sector has seen a significant surge, with many hotels focusing on providing exceptional guest experiences. Fairmont Hotels & Resorts, known for its high standards, is seeking a House Person to join its team in Hamilton. With the ability to work in a fast-paced environment and a keen eye for detail, candidates with experience in luxury hotel housekeeping will have an edge. Before applying, it's essential to understand the physical demands of the role and the importance of adhering to health and safety protocols. As the hospitality industry continues to evolve, professionals who can adapt and deliver personalized service will be in high demand.
Job Description
About the Role
The House Person role at Fairmont Hotels & Resorts is a vital part of the hotel's housekeeping team, responsible for ensuring the cleanliness and organization of hotel areas, including guest rooms, corridors, and balconies. This position requires a strong work ethic, excellent communication skills, and the ability to work efficiently in a demanding environment. The successful candidate will be part of a team that values respect, integrity, teamwork, and empowerment, and will be expected to embody these core values in their daily work. As a House Person, you will be reporting to the Head House Person and Floor Supervisors, and will be responsible for a range of duties, including cleaning guest corridors, rooms, and balconies, assisting Room Attendants with deep cleaning, and maintaining required inventory levels in Housekeeping closets. You will also be expected to respond to guest requests in a timely and professional manner, and to maintain a high level of customer service at all times. Fairmont Hotels & Resorts is committed to providing its guests with an exceptional experience, and the House Person plays a critical role in delivering this promise. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality service, this could be the perfect opportunity for you.What You Will Do
- Clean guest corridors, rooms, and balconies to the highest standards
- Assist Room Attendants with deep cleaning and other duties as required
- Remove dirty linen, garbage, and recyclables from guest rooms in a timely manner
- Respond to guest requests for miscellaneous items, such as cribs, cots, and extra towels
- Maintain required inventory levels in Housekeeping closets, including collection and distribution of clean linen and restocking of paper supplies and amenities
- Ensure housekeeping equipment is cleaned and maintained
- Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership
- Treat each guest as a unique individual and anticipate their needs with thoughtful and personal touches
- Resolve guest problems and never say 'no' without offering an alternative
- Participate in hotel committees and adhere to all Health & Safety training and guidelines
What We Are Looking For
- Previous housekeeping experience in a luxury hotel environment is an asset
- Strong work ethic and ability to work efficiently in a demanding environment
- Excellent communication and organizational skills
- Knowledge of all hotel facilities and surrounding area is an asset
- Ability to work well under pressure and maintain a high level of customer service
- Physically fit and able to stand, lift, push, and pull for long periods during shift
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and ability to maintain high standards of cleanliness and organization
Nice to Have
- Experience with Excel and other Microsoft Office applications
- Knowledge of hotel operations and systems
- Certification in housekeeping or a related field
- Experience working in a team environment and contributing to a positive and supportive team culture
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a luxury hotel brand and gain experience in the hospitality industry
- Professional development and training opportunities
- Access to employee discounts and perks, including hotel stays and dining experiences
- Support for ongoing education and career development
- A dynamic and supportive work environment with opportunities for growth and advancement
How to Stand Out
- Highlight your attention to detail and ability to maintain high standards of cleanliness and organization in your application and interview.
- Be prepared to provide examples of times when you have gone above and beyond to deliver exceptional customer service.
- Familiarize yourself with Fairmont Hotels & Resorts' core values and be prepared to explain how you embody these values in your work.
- Emphasize your ability to work efficiently in a demanding environment and adapt to changing situations.
- Consider obtaining certification in housekeeping or a related field to demonstrate your commitment to the profession and enhance your application.
- Research the hotel and its facilities to demonstrate your knowledge and enthusiasm for the role and the brand.
- Practice your communication skills and be prepared to respond to scenario-based questions in the interview.
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