HR Back - office administrator with SPANISH
WFA Digital Insight
As demand for bilingual talent grows in the European job market, roles like this HR back-office administrator position at Sutherland are becoming increasingly valuable. With Spanish and English language skills in high demand, professionals with these abilities can significantly enhance their career prospects. The remote work trend has also led to a 25% increase in job openings for administrators with strong communication skills. Sutherland, a company engaged in e-commerce and digital streaming, offers a unique opportunity to work with a prestigious brand. Before applying, candidates should be aware of the importance of attention to detail and adaptability in this role.
Job Description
About the Role
The HR back-office administrator role at Sutherland is a vital position that requires a unique blend of administrative, technical, and communication skills. As a key member of the HR shared services team in Europe, you will be responsible for managing HR queries, reports, and data audits. Your exceptional Spanish language skills, paired with good English proficiency, will enable you to effectively communicate with employees and stakeholders.The day-to-day responsibilities of this role will involve working with leading ticketing and case management systems, prioritizing tasks, and maintaining accurate records. You will be part of a diverse international team that values teamwork, adaptability, and a positive work environment. Your ability to work independently, with a high level of attention to detail, will be essential in this role.
As a remote worker, you will have the flexibility to work from home, with the opportunity to participate in various online and on-site wellness activities, webinars, and events. Sutherland offers a comprehensive benefits package, including permanent contracts, additional health and life insurance, and 21 days of paid leave.
What You Will Do
- Process HR queries using leading ticketing and case management systems
- Manage reports and perform data audits to ensure accuracy and compliance
- Prioritize and organize daily tasks in your personal queue
- Communicate effectively with employees and stakeholders through various channels
- Maintain accurate records and databases
- Collaborate with the HR team to resolve complex queries and issues
- Develop and implement process improvements to increase efficiency
- Stay up-to-date with company policies and procedures
- Participate in training and development programs to enhance skills and knowledge
- Provide exceptional customer service to internal stakeholders
What We Are Looking For
- Computer literate with excellent proficiency in Microsoft Excel
- Excellent Spanish language skills (C1/B2H) and good English proficiency (B2)
- Previous experience in administration, HR, or customer service
- Business-level communication skills, with the ability to be responsive, kind, and polite
- Ability to work independently with a high level of attention to detail
- Strong organizational and time management skills
- Ability to adapt to various systems and databases
- Willingness to learn and develop new skills
- Strong problem-solving and analytical skills
Nice to Have
- Experience with HR software and systems
- Certification in HR or a related field
- Knowledge of labor laws and regulations in Spain
- Experience working in a remote team environment
Benefits and Perks
- Permanent contract with additional health and life insurance
- 21 days of paid leave per year
- Flexible working hours and remote work arrangement
- Opportunity to participate in various online and on-site wellness activities, webinars, and events
- Comprehensive training and development programs
- Competitive salary and performance-based bonus
- Employee referral program and rewards and recognition program
- Relocation package for candidates relocating from another city or country
- In-house learning and development portals with training options for certification
- Multiple events organized in the office for employee engagement and wellness initiatives
- Corporate social responsibility events and team buildings
How to Stand Out
- Develop your Excel skills to effectively manage reports and data audits
- Improve your Spanish language skills to enhance your communication with employees and stakeholders
- Highlight your experience in administration, HR, or customer service to demonstrate your ability to work in a fast-paced environment
- Showcase your problem-solving and analytical skills to stand out as a candidate
- Be prepared to discuss your experience working independently and as part of a team
- Research Sutherland's company culture and values to demonstrate your understanding of the organization
- Practice your communication skills to effectively convey your ideas and opinions
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