HR Operations Manager

About the Role

As a key member of the team, the HR Operations Manager will support the day-to-day human resources operations, ensuring compliance with federal, provincial, and local employment laws and regulations. The role will also involve maintaining accurate and up-to-date employee records, supporting onboarding and offboarding processes, and preparing HR documents such as employee verification letters and policy updates.

The HR Operations Manager will work closely with the team to bring thoughtful, adaptable solutions to life, ensuring a positive employee experience across countries. With a strong focus on operational excellence and agility, this role requires a unique blend of hands-on execution and strategic thinking.

What You Will Do

• Maintain accurate and up-to-date employee records in HRIS systems for both Canadian and US employees
• Support onboarding and offboarding processes, including documentation, system setup, and general onboarding coordination
• Prepare HR documents such as employee verification letters, policy updates
• Respond to employee inquiries related to HR policies, benefits, and procedures
• Ensure the company's compliance with federal, provincial, and local employment laws and regulations, and recommended best practices
• Assist with audits and reporting requirements
• Track and manage work authorizations, visas
• Process US and Canadian payroll ensuring accurate data and timely processing
• Register in required Provinces/States
• Support benefits administration, including enrollments, changes
• Act as a liaison with benefits providers in Canada and the US
• Support employee engagement initiatives and internal communications
• Help coordinate HR-related events
• Promote an inclusive culture across countries

What We Are Looking For

• 5+ years of experience working in Human Resources
• Employee relations experience
• Payroll and tax knowledge
• Knowledge of a wide range of human resource practices, including compliance, leave management, benefits management, vendor relationships
• Ideally strong knowledge of both CAN and US HR practices
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Solid time management skills and strong ability to prioritize workload
• Ability to work in a fast-paced, open, entrepreneurial environment

Nice to Have

• Experience with HRIS systems
• Certification in Human Resources (CHRP, SHRM-CP)
• Knowledge of Canadian and US labor laws and regulations
• Experience working in a remote or international environment

Benefits and Perks

• Competitive base salary
• Medical, dental, vision plans, disability, and life insurance coverage for you and your family
• Opportunity to work with a leading B2B marketing agency
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible work arrangements
• Access to cutting-edge technology and tools

• Ensure your resume and cover letter are tailored to the HR Operations Manager role, highlighting your experience with HRIS systems, compliance, and employee relations.
• Prepare examples of your experience with payroll and benefits administration, as well as your knowledge of Canadian and US labor laws and regulations.
• Research Directive and its culture to demonstrate your enthusiasm for the company and the role.
• Be prepared to discuss your experience with employee relations, including conflict resolution and performance management.
• Consider obtaining certification in Human Resources (CHRP, SHRM-CP) to enhance your credentials and demonstrate your commitment to the field.
• Practice your communication skills, as the HR Operations Manager role requires strong verbal and written communication skills.