Human Resources Operations Specialist

About the Role

The success of AlertMedia's mission to save lives and minimize loss by identifying active threats and facilitating timely communications relies on the efficiency and effectiveness of its internal operations. The HR Operations Specialist contributes significantly to this mission by ensuring that all employee-facing domains are managed with precision and care.

What You Will Do

• Prepare, process, and audit US payroll accurately and on time, collaborating with Finance and the HR Operations team.
• Own multi-state payroll compliance, including tax registrations, unemployment accounts, SUI rate updates, and jurisdiction-specific requirements.
• Support international payroll coordination for AlertMedia's global population in partnership with the HR Operations team and in-country vendors.
• Conduct regular payroll audits to reconcile deductions, verify data integrity, and resolve discrepancies promptly.
• Manage payroll-related employee questions with accuracy and responsiveness.
• Partner with Finance on payroll reporting, cost tracking, and reconciliation.
• Stay current on US federal and state payroll regulations, tax law changes, and international payroll requirements relevant to AlertMedia's footprint.
• Administer day-to-day US benefits administration, including enrollments, life events, and employee questions.
• Support annual open enrollment and conduct regular benefits audits to ensure compliance and resolve discrepancies.

What We Are Looking For

• 2+ years of experience in HR operations, with a focus on payroll, benefits administration, and leave management.
• Advanced Excel skills, with the ability to learn and adapt to new HRIS systems (currently Rippling).
• Strong analytical and problem-solving skills, with attention to detail and organizational abilities.
• Excellent communication and interpersonal skills, capable of empathetically supporting employees.
• Experience with compliance and regulatory requirements in payroll and benefits administration.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Familiarity with AI tools (such as Claude, ChatGPT) and their application in HR operations.

Nice to Have

• Experience with global benefits programs and international payroll.
• Knowledge of US federal and state labor laws, including ACA, ERISA, COBRA, and Section 125.
• Certification in HR, such as SHRM-CP or HRCI-PHR.
• Previous experience in a rapidly growing company, adapting to changing environments and processes.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI tools in HR operations.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and certification programs.
• Flexible remote work arrangements, with a stipend for home office setup.
• Access to mental health support and employee wellness programs.
• Generous PTO policy, including vacation days, sick leave, and holidays.

• Highlight your Excel skills: Showcase your proficiency in Excel by providing specific examples of how you've used it to streamline payroll or benefits administration processes.
• Emphasize attention to detail: Given the critical nature of payroll and benefits management, demonstrate your ability to manage complex data with precision and accuracy.
• Prepare for compliance questions: Review current US federal and state payroll regulations, as well as international requirements, to show your understanding of the compliance landscape.
• Showcase empathy and communication skills: As you will be the primary contact for employee benefits and payroll questions, highlight your ability to communicate complex information clearly and empathetically.
• Research AlertMedia's mission and values: Demonstrate your understanding of the company's mission to save lives and minimize loss, and how your role contributes to this mission.
• Be ready to discuss AI tools in HR: Prepare to talk about how you can leverage AI tools like Claude and ChatGPT to enhance employee experiences and streamline HR operations.
• Practice your problem-solving skills: Come prepared with examples of how you've resolved complex payroll or benefits issues, showcasing your analytical and problem-solving abilities.