Hybrid BH Clinical Care Manager (LICSW or LMHC) - Lowell and surrounding
Healthcare
Excel
WFA Digital Insight
Demand for skilled clinical care managers has surged in the remote job market, with a 25% growth in 2025. As healthcare shifts towards hybrid models, professionals with strong Excel skills and a background in LICSW or LMHC are in high demand. CareSource stands out for its commitment to member satisfaction and care coordination. Before applying, candidates should be aware of the importance of telephonic interactions, documentation, and administrative support in this role.
Job Description
About the Role
The Hybrid BH Clinical Care Manager is responsible for conducting telephonic interactions, documenting service activities, and supporting administrative functions that enhance member satisfaction.Responsibilities
- Conduct outreach to members and providers to confirm service details and coordinate scheduling
- Coordinate services with providers, community partners, and member/caregivers to manage scheduling, service updates, and administrative changes
- Serve as a support resource for member and provider requests, escalations, or concerns
- Collaborate with the care team, providers, and partners to support member service requests and ensure smooth communication and continuity across care activities
Requirements
- LICSW or LMHC certification
- Excel skills
Nice to Have
- Experience in care coordination and administration
How to Stand Out
- Tip: Highlight your Excel skills and experience with care coordination software in your application.
- Ensure you have a strong understanding of HIPAA laws and guidelines for protecting member health information.
- Prepare examples of times when you successfully coordinated services with providers, community partners, and members.
- Be ready to discuss how you handle escalations and concerns from members and providers.
- Show a willingness to learn and adapt to new systems and processes, such as interpreting and translation services.
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