iLottery Operations Manager
WFA Digital Insight
The demand for lottery operations specialists grew significantly in recent years, with a focus on iLottery and digital solutions. Scientific Games, a leader in the industry, is looking for an experienced iLottery Operations Manager to join their team in Canada. With the rise of online gaming, this role is crucial in ensuring the success of lottery operations. Candidates should have a strong background in technical operations, issue management, and project coordination. Before applying, it's essential to understand the company's commitment to innovation and customer satisfaction.
Job Description
About the Role
The iLottery Operations Manager is a key position within the iLottery Account team, responsible for the daily operations, game releases, testing, and issue management for the iLottery program. This role acts as a subject matter expert for all systems and technical aspects of the iLottery platform—both frontend and backend—and ensures the integrity, stability, and success of all operational activities. The ideal candidate thrives in a fast-paced, dynamic environment and excels in cross-functional collaboration and technical problem-solving.As an iLottery Operations Manager at Scientific Games, you will work closely with internal and external stakeholders, including Product, Account Management, Compliance, Content Operations, Lottery, and game studios. Your primary focus will be on managing the technical operations of the iLottery program, coordinating software releases, and providing incident support.
The company is committed to innovation, customer satisfaction, and responsible gaming practices. As a leader in the lottery industry, Scientific Games offers a unique opportunity to work on cutting-edge projects and contribute to the growth of the iLottery market.
What You Will Do
- Assist with conducting day-to-day technical operations for the iLottery program
- Serve as a subject matter expert for all systems and technical aspects of the iLottery program
- Maintain the integrity of the entire iLottery platform through routine reviews of Test and Production environments
- Provide operational status updates for internal and customer stakeholders
- Interact and communicate with internal and external stakeholders to achieve project goals
- Own the management of all software releases or updates through to launch
- Manage the game launch schedule and progress games through various stages
- Work with internal and external stakeholders to launch games on time
- Triage and manage issues, including troubleshooting, logging, tracking, testing, and status reporting
- Collaborate with customers during the User Acceptance Testing phase
- Participate in testing of iLottery promotions and new eInstant game content
What We Are Looking For
- Strong technical operations background, with experience in iLottery or similar industries
- Excellent problem-solving skills, with the ability to analyze complex technical issues
- Experience with project coordination and software release management
- Strong communication and interpersonal skills, with the ability to work with diverse stakeholders
- Proficiency in Excel and other technical tools
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Experience with issue management and incident resolution
Nice to Have
- Knowledge of lottery operations and iLottery platforms
- Experience with data analytics and reporting tools
- Familiarity with agile development methodologies
- Certification in project management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leader in the lottery industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options
- Comprehensive health and wellness benefits
- Paid time off and vacation days
How to Stand Out
- Familiarize yourself with the iLottery platform and its technical aspects before applying
- Highlight your experience with technical operations, issue management, and project coordination in your resume and cover letter
- Be prepared to provide examples of your problem-solving skills and experience with complex technical issues
- Show enthusiasm for the lottery industry and a willingness to learn and adapt to new technologies
- Research the company's commitment to innovation and customer satisfaction, and be prepared to discuss how you can contribute to these goals
- Tailor your application materials to the specific requirements and qualifications listed in the job description
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