Implementation Manager, EMEA

About the Role

The Implementation Manager will be the primary owner of the implementation lifecycle, focusing on creating repeatable, efficient implementation processes that scale across the customer base while maintaining flexibility to address unique enterprise needs. This role is an excellent opportunity for a skilled professional to join a rapidly growing company and contribute to the development of innovative AI marketing solutions.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. As a leader in AI marketing, Hightouch partners with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

What You Will Do

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to the engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We Are Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with the ability to manage multiple concurrent projects
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
• Proficiency in Excel and other data analysis tools
• Experience working in a fast-paced, dynamic environment with a strong focus on innovation and customer satisfaction

Nice to Have

• Experience with cloud data warehouses like Snowflake and Databricks
• Knowledge of AI and machine learning concepts, particularly in marketing applications
• Familiarity with agentic AI and LLMs
• Certification in project management or a related field
• Experience working with international teams and customers

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge AI platform and contribute to the development of innovative marketing solutions
• Collaborative, dynamic work environment with a strong focus on innovation and customer satisfaction
• Professional development opportunities, including training and certification programs
• Flexible working hours and remote work options
• Access to a global network of professionals in the AI marketing industry
• Health and wellness programs, including mental health support and employee assistance
• Paid time off and holiday entitlement
• Employee recognition and reward programs

• Tip: Highlight your experience with data integration and API projects in your application, as these skills are highly valued in this role.
• To stand out, be prepared to showcase your technical skills, particularly in Excel, and provide examples of your ability to communicate complex concepts to non-technical stakeholders.
• Research Hightouch's AI platform and be prepared to discuss how you can contribute to its development and implementation.
• Emphasize your experience working in fast-paced, dynamic environments and your ability to manage multiple concurrent projects.
• Be prepared to provide specific examples of your experience with technical project management and your ability to work effectively with both technical and non-technical stakeholders.
• Consider reaching out to current or former employees to gain insight into the company culture and what it's like to work at Hightouch.
• Be prepared to negotiate your salary and benefits package, and do not be afraid to ask about opportunities for professional development and growth within the company.