Implementation Manager

Hightouch·Remote(Remote (North America))

Project Management

Excel

WFA Digital Insight

The demand for skilled implementation managers in the AI marketing space has skyrocketed, with over 25% growth in the last year alone. As companies like Hightouch lead the charge in revolutionizing marketing workflows with AI, the need for professionals who can seamlessly integrate these solutions into existing infrastructure has become paramount. With its cutting-edge platform, Hightouch stands out as a pioneer in this field, making this role an exciting opportunity for those looking to be at the forefront of innovation. Candidates should be prepared to showcase their expertise in data integration, technical project management, and stakeholder communication.

Job Description

About the Role

The Implementation Manager position at Hightouch is a pivotal role that bridges the technical and business aspects of AI marketing solutions. Day-to-day, this entails working closely with Technical Account Managers to ensure the successful onboarding of mid-market and enterprise customers. The focus is on creating and executing implementation plans that are both efficient and tailored to meet the unique needs of each customer. The role operates within a fast-paced environment that values first-principles thinking, efficiency, and kindness.

As part of the Hightouch team, the Implementation Manager will be integral to the company's mission to reimagine marketing workflows through AI. This involves staying at the forefront of technological shifts, including advances in Large Language Models (LLMs) and the rapid adoption of cloud data warehouses. The ideal candidate will have a natural ability to communicate complex technical concepts to both data engineering teams and business stakeholders, making them a strong fit for a company that partners with industry leaders like Domino’s, Chime, and Spotify.

The role of the Implementation Manager is critical in ensuring that Hightouch’s AI platform is integrated smoothly into customers’ existing data infrastructure. This requires a deep understanding of data integration, APIs, and enterprise architecture, as well as experience in creating and optimizing implementation processes that can scale across different customer segments.

What You Will Do

Drive the onboarding process for customers, ensuring alignment between technical execution and customer success objectives.
Design and optimize implementation frameworks that can accommodate enterprise-specific requirements while scaling across customer segments.
Lead technical discovery sessions and implementation workshops with customer data engineering teams and business stakeholders.
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices.
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions.
Collaborate with Technical Account Managers to identify and resolve technical blockers impacting customer success.
Build relationships with technical stakeholders within customer organizations.
Contribute to product development by providing feedback to the engineering team.
Standardize and automate implementation processes to increase team efficiency and customer satisfaction.

What We Are Looking For

5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software.
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture.
Proven track record of successfully managing complex technical implementations and communicating with various stakeholders.
Experience in creating and optimizing implementation processes that scale across organizations.
Excellence in technical project management with the ability to prioritize tasks and manage time effectively.
Strong understanding of cloud data warehouses and their integration with AI marketing platforms.
Ability to work in a fast-paced environment with a focus on efficiency and customer satisfaction.

Nice to Have

Experience with AI marketing platforms and their implementation.
Knowledge of Large Language Models (LLMs) and their applications in marketing.
Certification in data integration or enterprise architecture.
Experience working with cross-functional teams, including data engineering, sales, and customer success.

Benefits and Perks

Competitive salary package.
Opportunity to work with a cutting-edge AI marketing platform.
Collaborative and dynamic work environment.
Professional development opportunities, including training and conference attendance.
Flexible working hours and remote work options.
Access to the latest technologies and tools in AI marketing and data integration.
Comprehensive health insurance and wellness programs.
Generous PTO policy and holidays.

How to Stand Out

Develop a strong portfolio showcasing your experience with data integration, APIs, and enterprise architecture.
Highlight your ability to communicate complex technical concepts to both technical and non-technical stakeholders.
Prepare examples of how you have optimized implementation processes in previous roles.
Research Hightouch’s AI marketing platform and be ready to discuss how you can contribute to its development and implementation.
Focus on demonstrating a customer-centric approach and experience in managing complex technical implementations.
Consider obtaining certifications in data integration or enterprise architecture to stand out as a candidate.
Be prepared to discuss your experience with cloud data warehouses and AI marketing platforms during the interview.

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