Implementation Manager I - Public Sector

About the Role

Day-to-day, the Implementation Manager will partner closely with Customer Success Managers and other stakeholders to drive operational efficiency and boost overall customer satisfaction. This involves not only a strong technical aptitude but also excellent communication and analytical skills to navigate complex client needs and technical challenges.

The team context for this role is dynamic, with cross-functional collaboration being key. The Implementation Manager will work hand-in-hand with Solutions Architects, Solutions Engineers, and Product Teams to align solutions with specific customer use cases. A transparent and results-driven approach to communication is essential in this environment.

What You Will Do

• Lead client onboarding and technical consultation, guiding public sector clients through the implementation of SaaS solutions.
• Deep-dive into client requirements, partnering with Customer Success Managers and providing expert consultation on workflow optimization, solution configuration, media/data management, AI/operational workflows, and manage account/user provisioning.
• Design and configure solutions, transforming client needs into optimized system configurations that ensure smooth integration with existing business processes.
• Plan and execute comprehensive delivery and implementation plans, including rigorous testing and troubleshooting to ensure robust and reliable system setups.
• Provide technical expertise as a subject matter expert on SaaS environments, products, and third-party integrations, offering insights and guidance to clients and internal teams.
• Collaborate closely with the Support team to troubleshoot and resolve complex technical challenges efficiently.
• Work closely with the Pre-Sales team to ensure alignment of solutions with customer needs and expectations.
• Lead integration activities and provide essential support for client-based services, elevating customer satisfaction and product adoption.
• Develop and maintain detailed documentation of solution designs, implementations, and technical configurations.
• Collaborate with the Product team to provide feedback on product enhancements and new features.

What We Are Looking For

• 3+ years of experience in a post-sales implementation role within a SaaS environment, with a strong preference for experience with public sector clients.
• Strong technical aptitude, with experience in technologies such as GraphQL, Node-RED, Python, SQL, Linux, Red Hat Enterprise server technology (AWS/Azure), cloud-based software platforms, and AI technologies.
• Excellent analytical skills, with the ability to clearly communicate complex technical information to both technical and non-technical stakeholders.
• Strong documentation skills and a meticulous approach to solution design, ensuring clarity and precision.
• Experience with ticketing systems, digital media workflows (especially video & audio), and cloud-based software platforms.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Experience with project management tools and methodologies.
• Ability to work independently and as part of a team, in a fast-paced environment.

Nice to Have

• Experience with public sector procurement processes and contract management.
• Knowledge of cybersecurity principles and data protection regulations.
• Certification in project management (e.g., PMP) or technical certifications (e.g., AWS, Azure).
• Experience with agile development methodologies.
• Familiarity with data analytics tools and practices.

Benefits and Perks

• Competitive salary and benefits package, with a target salary range of $80,000-$95,000.
• Opportunity to work with a leading AI-powered solutions provider.
• Comprehensive health benefits, including medical, dental, and vision.
• Retirement benefits, including a 401(k) plan.
• Generous paid time off and parental leave policies.
• Flexible and remote work arrangements.
• Access to professional development and training opportunities.
• Recognition and rewards for outstanding performance.

• Highlight your technical expertise: Ensure your resume and cover letter emphasize your experience with SaaS solutions, public sector clients, and relevant technologies like GraphQL, Node-RED, and cloud-based platforms.
• Prepare for scenario-based questions: Be ready to provide specific examples of how you've handled complex technical challenges and client onboarding processes in the past.
• Showcase your analytical and problem-solving skills: Demonstrate your ability to analyze client needs, design effective solutions, and troubleshoot technical issues.
• Emphasize excellent communication skills: Highlight your experience in communicating technical information to non-technical stakeholders and your ability to build strong client relationships.
• Research Veritone's products and services: Show your interest in the company by researching its AI-powered solutions and how they impact the public sector, preparing thoughtful questions for the interview.