Implementation Partner, In-Store

About the Role

Day-to-day, you will be managing multiple implementation projects simultaneously, ensuring each is on schedule and aligned with client goals. Your work will involve a high degree of autonomy, with the expectation that you will collaborate closely with the Sales and Customer Success teams to ensure a smooth transition for clients. Given the nature of the role, the ability to thrive in fast-paced environments and to manage multiple priorities without compromising on quality is essential.

As part of DoorDash, a company that is constantly evolving and expanding its reach beyond food delivery to all goods, you will have the opportunity to be part of a dynamic and growing team. Your contributions will not only impact client success but also play a role in shaping the future of local economies. With a strong emphasis on diversity and inclusion, DoorDash offers a work environment that values uniqueness and empowers individuals to excel in their roles.

What You Will Do

• Lead client onboarding processes from project kick-off through to launch, ensuring timely and effective adoption of the SevenRooms platform.
• Develop and implement onboarding strategies tailored to the specific needs of each client, leveraging your understanding of their current challenges and future goals.
• Manage multiple implementation projects concurrently, prioritizing tasks and managing your time efficiently to meet deadlines.
• Work closely with venue stakeholders to understand their objectives and configure the SevenRooms platform to meet their needs, providing training and support as necessary.
• Collaborate with Sales and Customer Success teams to ensure a seamless handoff and to drive product adoption, participating in joint strategy sessions as needed.
• Guide clients through the platform, helping them learn and apply tools based on their unique business objectives, and providing ongoing support to address any queries or issues.
• Analyze client feedback and market trends to identify areas for improvement in the onboarding process and to inform product development, making recommendations for enhancements.
• Develop and maintain comprehensive documentation of client onboarding processes and strategies, contributing to the knowledge base of best practices within the team.
• Participate in training and professional development opportunities to stay up-to-date with the latest platform features and industry trends, enhancing your skills and expertise.

What We Are Looking For

• A minimum of 2 years of experience in customer-facing roles, with a preference for experience in SaaS or hospitality technology.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly and confidently, both in writing and in person.
• Detail-oriented with strong critical thinking and problem-solving skills, capable of managing multiple projects and priorities in a fast-paced environment.
• Experience in managing projects and keeping them on track, with a proven ability to meet deadlines and deliver results.
• Strong proficiency in Excel and other relevant tools, with the ability to learn and adapt to new technologies quickly.
• A customer-first mindset, with empathy and understanding for client needs and challenges, and a commitment to delivering exceptional customer experiences.
• Experience working in a collaborative team environment, with a willingness to partner with cross-functional teams to achieve shared goals.
• A strong understanding of the hospitality industry, with knowledge of the challenges and opportunities faced by restaurants and other venues.

Nice to Have

• Experience with the SevenRooms platform or similar customer success platforms, with knowledge of their features and capabilities.
• Certification in project management or a related field, demonstrating a high level of expertise in managing complex projects.
• Knowledge of the food delivery or broader logistics industry, with an understanding of the trends and challenges shaping these sectors.
• Experience working in a remote or distributed team environment, with the ability to work independently and manage your time effectively.

Benefits and Perks

• The opportunity to work with a dynamic and growing company that is shaping the future of local economies.
• A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off, designed to support your well-being and quality of life.
• A remote stipend to support your work-from-home setup, recognizing the importance of a comfortable and productive work environment.
• Professional development opportunities, including training, workshops, and conferences, to enhance your skills and expertise.
• A diverse and inclusive work environment that values uniqueness and empowers individuals to excel in their roles, with a strong commitment to diversity and inclusion.
• Access to the latest technologies and tools, with the opportunity to learn and adapt to new platforms and systems, supporting your growth and development.
• Flexible working hours and the ability to work from anywhere, offering the freedom to create a schedule that suits your needs and lifestyle.

• Develop your Excel skills: Proficiency in Excel is a key requirement for this role, so make sure you can demonstrate advanced skills, such as data analysis and visualization.
• Highlight your customer success experience: Emphasize your experience in customer-facing roles and your ability to communicate complex ideas clearly and confidently.
• Showcase your project management skills: Provide examples of how you have managed multiple projects simultaneously and met deadlines, demonstrating your ability to prioritize tasks and manage your time effectively.
• Prepare to talk about the hospitality industry: Show your knowledge of the industry and its challenges, and be prepared to discuss how you can apply this understanding to drive client success.
• Be ready to discuss your approach to problem-solving: The ability to think critically and solve problems is crucial in this role, so be prepared to give examples of how you have approached complex challenges in the past.
• Research DoorDash's mission and values: Understand the company's commitment to empowering local economies and its emphasis on diversity and inclusion, and be prepared to discuss how your own values align with these.
• Tailor your application materials: Make sure your resume and cover letter are tailored to the role and highlight your relevant experience and skills, demonstrating your enthusiasm for the position and the company.