Implementation Product Manager, Home Lending
WFA Digital Insight
The demand for skilled product managers in fintech has surged, with a 25% increase in job openings over the past year. As the mortgage industry continues to evolve, companies like Truv are at the forefront of innovation, leveraging cutting-edge technology to streamline processes. With the rise of remote work, professionals with expertise in digital skills and implementation management are in high demand. Truv's commitment to customer-centric approach and scalable solutions makes this role an attractive opportunity for those looking to make a meaningful impact. Candidates should be prepared to showcase their technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams.
Job Description
About the Role
The Implementation Product Manager, Home Lending at Truv plays a pivotal role in driving the company's mission to transform the financial data industry. This position sits at the intersection of product, engineering, customer success, operations, and strategic partners, ensuring seamless deployments and scalable implementation processes. As a key member of the team, you will own and optimize the end-to-end customer implementation and onboarding experience for home lending customers.The ideal candidate will have deep experience in mortgage technology, lender workflows, and enterprise implementations, with a strong understanding of LOS/POS ecosystems and third-party integrations. You will collaborate closely with lenders and enterprise customers to gather business and technical requirements, working cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deployments.
Truv's technology streamlines income and employment verification, direct deposit switching, and more, eliminating outdated processes and unlocking greater financial opportunities. The company's leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
What You Will Do
- Own and optimize the end-to-end customer implementation and onboarding experience for home lending customers
- Manage integrations and strategic relationships with third-party mortgage technology platforms
- Partner directly with lenders and enterprise customers to gather business and technical requirements
- Work cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deployments
- Drive scalable implementation processes, onboarding playbooks, and integration standards
- Translate customer implementation needs into product enhancements and roadmap priorities
- Identify opportunities to improve automation, reduce manual effort, and accelerate go-live timelines
- Manage implementation timelines, dependencies, risks, escalations, and stakeholder communication
- Collaborate with Customer Success to improve customer adoption, retention, and expansion outcomes
- Monitor implementation performance metrics and continuously improve operational efficiency
What We Are Looking For
- 4+ years of experience in product management, implementation management, solutions engineering, or enterprise onboarding within fintech or mortgage technology
- Strong knowledge of mortgage origination workflows and lender operations
- Hands-on experience with LOS/POS platforms such as Encompass, nCino, Blue Sage, Byte, or similar systems
- Experience managing API-based integrations and technical implementation projects
- Strong project management and stakeholder communication skills
- Ability to manage multiple customer implementations simultaneously in a fast-paced environment
- Analytical mindset with strong problem-solving and operational execution capabilities
- Experience working with verification providers, borrower data platforms, or embedded fintech products
- Familiarity with mortgage compliance and GSE requirements
Nice to Have
- Experience improving onboarding scalability through automation and process optimization
- Technical familiarity with APIs, SSO, webhooks, and integration architectures
- Experience working with enterprise lenders and strategic partners
- Success metrics experience, such as Net Dollar Retention (NDR) and SLA adherence
Benefits and Perks
- Opportunity to work with a cutting-edge technology platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive compensation and benefits package
- Flexible remote work arrangements
- Access to a network of industry experts and thought leaders
- Recognition and reward for outstanding performance
- Comprehensive health insurance and wellness programs
- Generous PTO and paid holidays
- Employee stock options and equity participation
- Annual budget for conferences, training, and education
- State-of-the-art technology and tools
- Recognition and reward for community involvement and social responsibility
- Employee assistance and mental health support programs
- Flexible spending accounts and retirement savings plans
- Employee discounts and perks
- Access to exclusive company events and networking opportunities
How to Stand Out
- Develop a strong understanding of mortgage technology and lender workflows to stand out in the application process.
- Showcase your experience with LOS/POS platforms and API-based integrations to demonstrate technical expertise.
- Practice your problem-solving skills and be prepared to provide examples of how you've improved automation and reduced manual effort in previous roles.
- Highlight your experience working with cross-functional teams and your ability to communicate effectively with stakeholders.
- Be prepared to discuss your experience with mortgage compliance and GSE requirements, and how you've ensured adherence to these regulations in previous roles.
- Research Truv's technology and mission to demonstrate your passion for the industry and the company's values.
- Prepare examples of how you've driven scalable implementation processes and improved customer adoption, retention, and expansion outcomes.
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