Implementation Specialist

About the Role

Day-to-day, you will work closely with customers to understand their requirements and translate these into appropriate product configurations. You will also be responsible for training customers on the use of the software, including best practices and workflow optimization, to ensure they get the most out of Dossier's solutions. The ability to establish and maintain strong, effective relationships with customers is crucial, as you will serve as the main point of contact throughout the implementation process.

Dossier is committed to solving the inefficiencies in maintaining employee competencies for health systems and hospitals. By joining the team, you will be part of a dynamic and innovative company that is making a significant impact in the healthcare industry.

What You Will Do

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently and timelines are met.
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
• Train customers on the use of the software, including best practices and workflow optimization.
• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process.
• Coordinate collaboratively with internal teams to meet project milestones.
• Ensure a smooth transition from implementation to Customer Success.
• Engage in continuous improvement efforts, providing feedback and suggestions to enhance the implementation process and customer experience.

What We Are Looking For

• Bachelor's degree, preferably in Nursing Informatics or a related field.
• At least 2+ years of software implementation experience.
• Prior experience in a healthcare or health IT environment is strongly preferred.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Critical thinking and problem-solving skills, with excellent time management and organization.
• Excellent verbal and written communication skills, with a customer service mindset and focus.
• Empathy and the ability to understand and address customer needs.
• Curiosity and self-motivation, with confidence and resilience in the face of challenges.

Nice to Have

• Experience with Excel and other project management tools.
• Knowledge of healthcare operations and regulatory requirements.
• Familiarity with SaaS software solutions and their implementation.

Benefits and Perks

• 401(k) plan to support your future financial goals.
• Unlimited PTO, because we believe in work-life balance and recognizing your need for rest and relaxation.
• Comprehensive health insurance to keep you and your loved ones protected.
• 100% remote work arrangement, allowing you to work from anywhere and maintain flexibility in your schedule.

• Ensure your resume and cover letter are tailored to the Implementation Specialist role, highlighting your project management experience and customer service skills.
• Prepare examples of successful project implementations you have led, focusing on challenges overcome and outcomes achieved.
• Develop a strong understanding of Dossier's software solutions and their value proposition in the healthcare industry.
• Be ready to discuss your experience with project management tools and your proficiency in Excel.
• Consider creating a portfolio that showcases your project management skills and customer success stories.
• During interviews, ask questions about the company culture, team dynamics, and opportunities for professional growth and development.