Implementation Specialist I

## About the Role Affirm is seeking an Implementation Specialist I to support the integration of their solution with retail partners. This role combines technical and communication skills to provide exceptional support throughout the implementation process.

## Responsibilities - Provide support to merchant partners on marketing best practices, accounting workflows, and implementation guidance - Resolve technical integration issues related to ecommerce front-end platforms and back-end order management systems - Identify and implement new operational processes to drive efficiency - Develop detailed technical documentation - Engage with internal stakeholders to define cross-functional workflows - Provide product feedback from clients to improve overall product performance

## Requirements - Bachelor’s degree or equivalent experience - 1-3 years of experience in the tech, eCommerce, or SaaS industry - Past success in a role that required written communication with stakeholders, customers, or partners - Exceptional project management, communication, and technical skills

## Nice to Have - Previous experience in the payments or ecommerce space - Knowledge of HTML, Javascript, API’s

- To stand out, emphasize your ability to manage multiple technical projects simultaneously and drive them to completion with minimal guidance.

• Showcase your understanding of digital payment solutions and ecommerce platforms in your portfolio or resume.
• Prepare to discuss how you handle technical troubleshooting and your approach to communicating complex solutions to non-technical stakeholders.
• Highlight any experience with API’s, HTML, or Javascript as these are desirable skills for the role.
• During salary negotiations, research the market average for similar positions and be prepared to discuss your expectations based on your experience and qualifications.