Implementation Specialist II
WFA Digital Insight
The demand for skilled digital professionals in the entertainment industry has grown significantly, with a 25% increase in job openings for implementation specialists in the past year. GreenSlate, a leading provider of technology solutions for media productions, is now hiring an Implementation Specialist II to join their team. This role is perfect for individuals who thrive in a fast-paced environment and have a passion for configuring complex systems. With the rise of remote work, candidates can expect a competitive salary package and the opportunity to work with a cutting-edge platform. Before applying, candidates should be aware that this role requires strong technical skills, attention to detail, and excellent written communication skills.
Job Description
About the Role
As an Implementation Specialist II at GreenSlate, you will play a crucial role in configuring complex systems and managing project setups for various media productions. Your day-to-day tasks will involve executing high-volume project setups, configuring the platform to meet each production's unique requirements, and delivering precise, accurate setups at scale. You will be part of a dynamic team that is passionate about providing innovative solutions to the entertainment industry.The Implementation team at GreenSlate is responsible for setting up and configuring complex systems for various productions. As an Implementation Specialist II, you will work closely with the team to ensure that all project setups are completed efficiently and accurately. Your attention to detail and technical skills will be essential in delivering high-quality results.
GreenSlate is a leading provider of technology solutions for media productions, and this role is an excellent opportunity to work with a cutting-edge platform. The company is committed to providing the most advanced technology for production accounting and entertainment payroll, and you will be an integral part of this mission.
What You Will Do
- Execute a high volume of complex, multi-layered software project setups and configurations based on each production's unique requirements
- Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
- Utilize Asana checklists and follow protocols for each project setup
- Transfer/escalate issues to other team members as required
- Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
- Submit software development requests and bugs to development on behalf of users
- Train and provide ongoing support to new Implementation Specialists to assist with setups
- Assist with planning and coordinating user communications as necessary
- Occasionally support Technical Account Management by providing technical input on setup accuracy
- Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform
What We Are Looking For
- Bachelor's degree in a relevant field
- Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing one's own tasks correctly
- Self-monitoring, self-aware, and self-correcting
- A desire to find the solution, not just finish the task
- A systematic, process-oriented approach to work, taking pride in getting configurations exactly right, every time
- Genuine interest in becoming a deep technical expert in GreenSlate's platform
- Demonstrated experience navigating and configuring complex, multi-layered software systems
- Knowledge of production workflows and accounting basics is a plus
- Strong written communication skills, able to translate technical setup details clearly and concisely in written form
- Extremely focused and detail-oriented
Nice to Have
- Experience with Asana and Intercom
- Familiarity with production accounting and entertainment payroll
- Knowledge of software development principles and bug tracking
- Experience with internal audits and project checklists
- Certification in a relevant field (e.g., IT, software development)
Benefits and Perks
- Competitive salary package tailored to your experience
- Opportunities for professional growth and development
- Remote work arrangement with flexible working hours
- Access to cutting-edge technology and innovative solutions
- Collaborative and dynamic work environment
- Comprehensive health insurance and benefits package
- Paid time off and holidays
- Employee recognition and reward programs
- Ongoing training and support to enhance your skills and knowledge
- A dynamic and supportive team that is passionate about delivering exceptional results
How to Stand Out
- Make sure to highlight your experience with complex, configurable software platforms in your application, as this is a key requirement for the role.
- Showcase your attention to detail and ability to work under pressure, as these skills are essential for delivering high-quality results in this position.
- Familiarize yourself with GreenSlate's platform and services, and be prepared to ask informed questions during the interview process.
- Emphasize your ability to work independently and as part of a team, as this role requires both self-motivation and collaboration.
- Be prepared to provide examples of your experience with software implementation and project onboarding, and explain how you can apply these skills to this role.
- Consider reaching out to current or former employees to gain insights into the company culture and work environment.
- Tailor your resume and cover letter to the specific requirements of the role, and use language from the job description to describe your skills and experience.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.