Implementation Specialist

About the Role

Day-to-day, the Implementation Specialist will work closely with clients to understand their needs, provide software training, and offer consultative support to ensure seamless integration of the Submittable platform. This role reports to the Director of Implementation and is part of the Professional Services team, which is at the forefront of Submittable's mission to empower thousands of mission-driven organizations.

Given the nature of the work, the ability to work remotely is not just a perk but a necessity, requiring strong digital skills and the ability to communicate effectively in a virtual setting. The role's success is measured by the client's ability to achieve their goals through the effective use of the Submittable platform.

What You Will Do

• Partner with clients to analyze their existing workflows and develop tailored solutions within the Submittable platform.
• Deliver software training and consultative support to ensure clients can maximize the platform's potential.
• Guide clients through the onboarding process, ensuring a smooth transition to the Submittable platform.
• Collaborate with the Professional Services team to develop and refine best practices for client onboarding and support.
• Work closely with the client success team to ensure long-term client satisfaction and platform adoption.
• Develop and maintain documentation of client workflows and solutions implemented within the Submittable platform.
• Conduct regular check-ins with clients to ensure they are meeting their goals and to identify areas for improvement.
• Stay up-to-date with the latest features and updates of the Submittable platform to provide the most current solutions to clients.

What We Are Looking For

• Proven experience in a similar role, preferably in the non-profit or software implementation sector.
• Strong understanding of software implementation best practices and the ability to convey complex technical information in a clear, concise manner.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Experience working remotely and proficiency in digital communication tools.
• Ability to work independently and as part of a team, with a strong focus on client satisfaction.
• Familiarity with project management tools and methodologies.
• Strong problem-solving skills, with the ability to analyze client needs and develop effective solutions.
• Passion for social impact and a desire to contribute to the mission of empowering mission-driven organizations.

Nice to Have

• Experience with the Submittable platform or similar software.
• Certification in project management or a related field.
• Knowledge of the non-profit sector and its specific challenges and opportunities.
• Fluency in multiple languages, given the global nature of Submittable's client base.

Benefits and Perks

• Competitive salary, reflecting the importance of this role in the organization.
• Opportunity to work with a wide range of mission-driven organizations, contributing to diverse social impact initiatives.
• Comprehensive health insurance, acknowledging the importance of wellbeing in a remote work setting.
• Generous PTO policy, ensuring a healthy work-life balance.
• Remote work stipend, supporting the establishment of a productive home office setup.
• Professional development opportunities, including training and conference attendance, to stay current with industry trends.
• Equity in the company, aligning individual success with the organization's growth and mission.

• To stand out, highlight specific experiences where you've successfully implemented software solutions for clients, especially in the non-profit sector.
• Ensure your portfolio includes examples of tailored solutions you've developed for clients, demonstrating your ability to analyze needs and provide effective technical support.
• Prepare to discuss your approach to remote work, including how you maintain productivity and communicate effectively with virtual teams.
• When negotiating salary, consider the value of the company's mission and the opportunity for professional growth in the social impact sector.
• Look for red flags such as lack of clear communication about the role's expectations or limited opportunities for professional development.
• Be prepared to ask insightful questions about the company culture, the typical client onboarding process, and how success is measured in this role.