Incentive Operations Lead, AWS
WFA Digital Insight
The demand for skilled operations leads in the tech industry has grown significantly, with a 25% increase in job postings over the past year. As companies like Openai continue to expand their partnerships with cloud providers, the need for experts who can manage complex incentive programs has become a top priority. With the rise of remote work, professionals with experience in GTM, Excel, and operational process design are in high demand. Openai's commitment to innovation and customer success makes this role an attractive opportunity for those looking to make a meaningful impact in the industry. Before applying, candidates should be prepared to showcase their analytical skills, attention to detail, and ability to navigate complex cross-functional environments.
Job Description
About the Role
The Incentive Operations Lead, AWS at Openai will play a critical role in designing and operationalizing the end-to-end execution model for AWS incentive funding across the company. This includes managing workflows tied to Strategic Collaboration Agreement (SCA) funding, standard AWS partner incentive programs, claims and reimbursement processes, partner payments, spend tracking, and reporting infrastructure. The successful candidate will have a unique opportunity to build and run the operating infrastructure that powers Openai's AWS incentive programs, working closely with the Partnerships, Finance, Procurement, Operations, and GTM teams.As a key member of the Partnerships organization, the Incentive Operations Lead will be responsible for ensuring that AWS incentive funding is deployed accurately, compliantly, and with maximum operational efficiency. This will involve building scalable operational systems, defining and implementing funding delivery mechanics, and establishing auditable procurement, finance, and operational processes.
The role requires exceptional operational rigor, process design expertise, and the ability to navigate complex cross-functional environments. The ideal candidate will have experience building operational processes for partner programs, incentive funding, procurement, finance operations, or strategic alliances. They will be highly detail-oriented, able to manage complex workflows with multiple stakeholders and dependencies, and enjoy designing scalable systems and improving operational efficiency.
What You Will Do
- Build and manage the operating model required to execute AWS incentive funding programs at scale, including both Strategic Collaboration Agreement (SCA) funding and broader AWS partner incentive programs
- Design and operationalize end-to-end workflows for funding requests, including intake and submission, eligibility validation, approval routing, partner selection, documentation management, funding tracking, and reconciliation
- Define and implement the mechanics of funding delivery across multiple operating paths, including AWS-funded partner reimbursements, Openai-funded partner payments, and hybrid funding models
- Manage the submission, validation, and reconciliation of claims and reimbursement requests with AWS to ensure timely and accurate funding recovery
- Establish auditable procurement, finance, and operational processes that support internal controls, compliance requirements, and scalable program execution
- Build and maintain tracking infrastructure for incentive utilization, committed and actual spend, funding forecasts, partner participation, and program outcomes and ROI
- Partner closely with Data, Systems, Finance, and Operations teams to automate reporting, ROI measurement, and reconciliation workflows wherever possible
- Translate AWS incentive program requirements and policies into repeatable internal processes, tooling, documentation, and field guidance
- Drive operational excellence across incentive programs by identifying bottlenecks, reducing manual processes, and improving visibility into funding performance
What We Are Looking For
- Experience building operational processes for partner programs, incentive funding, procurement, finance operations, or strategic alliances
- Strong analytical and organizational skills, with the ability to manage budgets, claims, reconciliations, and reporting infrastructure
- Highly detail-oriented and comfortable managing complex workflows with multiple stakeholders and dependencies
- Ability to navigate ambiguity and independently create structure in fast-moving environments
- Strong process design expertise and ability to design scalable systems and improve operational efficiency
- Experience with GTM and Excel
- Ability to work in a cross-functional environment and collaborate with multiple teams
Nice to Have
- Experience working with AWS or other cloud providers
- Knowledge of procurement and finance operations
- Experience with data analysis and reporting tools
- Certification in operational management or a related field
Benefits and Perks
- Opportunity to work with a leading tech company and contribute to the development of innovative products
- Collaborative and dynamic work environment
- Professional development opportunities and training
- Competitive compensation and benefits package
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to provide specific examples of your experience building operational processes for partner programs or incentive funding.
- Make sure to highlight your analytical and organizational skills, as well as your ability to navigate complex cross-functional environments.
- Familiarize yourself with Openai's products and mission, and be prepared to explain how your skills and experience align with the company's goals.
- Be prepared to discuss your experience with GTM and Excel, and how you have used these tools to drive operational efficiency.
- Consider creating a portfolio or examples of your work that demonstrate your process design expertise and ability to improve operational efficiency.
- Don't be afraid to ask questions during the interview process, and be prepared to discuss your salary expectations and benefits requirements.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.