Independent Contractor - Part-Time Manta Support Specialist
WFA Digital Insight
As the demand for digital skills continues to rise, companies like Boostability are looking for skilled professionals to provide top-notch support to their clients. With the remote work market growing exponentially, roles like this one offer a unique opportunity for professionals in the Philippines to work with a global company. The demand for customer support specialists with a strong understanding of digital platforms has grown significantly, and this role is no exception. With the right skills and experience, candidates can stand out in a competitive job market. Before applying, candidates should be aware that this role requires fluency in English and prior customer service experience.
Job Description
About the Role
The Manta Support Specialist role at Boostability is a part-time, remote opportunity for a skilled professional to provide exceptional customer support to clients. As a Manta Support Specialist, you will be the primary point of contact for paid listings customers, helping them maximize the value of their services and providing guidance to unpaid users navigating the business directory. You will be working independently, managing your time effectively, and maintaining accurate records of interactions and follow-ups in the support system.The role requires a high level of integrity, autonomy, and self-motivation, as you will be working remotely and managing your own schedule. You will be expected to deliver clear, professional communication that reflects Boostability's brand values and troubleshoot technical issues efficiently. The ideal candidate will have prior customer service experience, either in-person or over the phone, and be fluent in English with strong writing and grammar skills.
What You Will Do
- Provide email and phone support to paid listings customers, helping them manage, update, and optimize their profiles
- Offer basic support to unpaid directory users, including login help, listing claims, and visibility questions
- Troubleshoot technical issues and escalate complex cases to appropriate teams
- Deliver clear, professional communication that reflects Boostability's brand values
- Maintain accurate records of interactions and follow-ups in the support system
- Collaborate with internal teams to resolve customer issues
- Stay up-to-date with Boostability's products and services to provide informed support
- Continuously improve customer support processes and procedures
- Participate in training and development programs to enhance skills and knowledge
- Manage competing priorities and deadlines in a fast-paced environment
What We Are Looking For
- Fluent in English (C1/C2 level proficiency) with strong writing and grammar skills
- Prior customer service experience, either in-person or over the phone
- Exceptional online communication skills and the ability to articulate thoughts clearly and effectively
- Quick learning capability, adaptability, and flexibility
- High level of integrity, autonomy, and self-motivation
- Proficiency in Google Apps and Tools (e.g., Gmail, Drive)
- Proficiency in Microsoft Word
- Deadline-oriented and able to manage multiple tasks and priorities
- Ability to work independently and manage own time effectively
Nice to Have
- Experience working in a remote or virtual team environment
- Familiarity with customer support software and tools (e.g., Talkdesk, Zoom)
- Basic technical knowledge of digital platforms and online directories
- Certification in customer service or a related field
Benefits and Perks
- Competitive hourly rate ($7.50 USD per hour)
- Opportunity to work with a global company and diverse client base
- Flexible, remote work arrangement with a standard 4-hour workday
- Professional development and training opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- Ensure you have a reliable internet connection and the necessary equipment (laptop, headset, etc.) to perform the job duties
- Develop a strong understanding of Boostability's products and services to provide informed support
- Practice your communication skills, both written and verbal, to deliver clear and professional responses
- Be prepared to work independently and manage your time effectively in a remote environment
- Research the company culture and values to understand the expectations and requirements of the role
- Prepare examples of your customer service experience and skills to showcase during the interview process
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