Indirect Tax Technology Manager
WFA Digital Insight
As the demand for tax technology specialists continues to rise, with a 25% growth in the past year, Openai's Finance team is at the forefront of navigating complex tax and regulatory regimes. With the company's global expansion, the need for expertise in indirect tax systems and workflows has never been more pressing. The ideal candidate will have a strong background in managing day-to-day tax engine operations and experience with enterprise tax engines. Before applying, candidates should be prepared to showcase their skills in troubleshooting tax calculation issues and maintaining system accuracy across global products and jurisdictions.
Job Description
About the Role
The Indirect Tax Technology Manager will play a crucial role in supporting the ongoing configuration, maintenance, and operational management of Openai's indirect tax technology environment. This involves working closely with the Tax, Financial Engineering, Product Engineering, and Finance Systems teams to ensure seamless integration of tax systems and workflows. The successful candidate will have a unique opportunity to work on a wide range of projects, from maintaining tax determination logic to supporting indirect tax flows across various systems.As part of the Openai Finance team, the Indirect Tax Technology Manager will be responsible for embedding early in product, finance, policy, and infrastructure decisions to manage risk, unlock incentives, and enable Openai to grow responsibly and competitively worldwide. The team operates as strategic operators, not just compliance experts, and the ideal candidate will be hands-on, detail-oriented, and comfortable managing day-to-day tax engine operations.
The role is based in San Francisco, CA, and Openai operates a hybrid work model, with 3 days in the office per week. This presents an excellent opportunity for candidates who value flexibility and collaboration.
What You Will Do
- Support the day-to-day administration and maintenance of Vertex and related indirect tax systems
- Maintain tax determination logic, product mappings, jurisdiction rules, and exemption configurations across billing and invoicing systems
- Support indirect tax flows across checkout, billing, ERP, and financial reporting systems
- Monitor tax engine performance and troubleshoot tax calculation or integration issues across systems
- Coordinate tax engine updates, patches, and configuration changes in partnership with internal teams and external vendors
- Execute testing activities, including regression, integration, and user acceptance testing for tax-related system changes
- Support onboarding of new products, entities, and jurisdictions into existing tax processes and systems
- Assist with reconciliation processes between tax engine outputs, billing systems, and ERP reporting
- Maintain documentation, process flows, operational procedures, and system support playbooks for indirect tax operations
- Partner with Financial Engineering, Product Engineering, and Finance Systems teams to support tax-related integrations and data requirements
- Support indirect tax audits by assisting with transaction-level data gathering, reconciliations, and system documentation
What We Are Looking For
- 5+ years of relevant experience supporting indirect tax technology, tax engines, or ERP-related tax processes
- Experience working with enterprise tax engines such as Vertex or OneSource
- Familiarity with indirect tax processes across billing, invoicing, ERP, and financial systems
- Experience supporting tax system configurations, product mappings, taxability rules, and exemption management
- Ability to troubleshoot tax calculation or integration issues across systems
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
Nice to Have
- Experience with cloud-based tax engines and ERP systems
- Knowledge of data analytics and visualization tools
- Certification in tax or accounting, such as CPA or CTP
- Experience working in a hybrid or fully remote work environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to the latest tax and accounting tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your experience with enterprise tax engines and indirect tax processes
- Highlight your analytical and problem-solving skills, as well as your ability to troubleshoot tax calculation issues
- Emphasize your strong communication and collaboration skills, as you will be working closely with various teams
- Be prepared to discuss your experience with data analytics and visualization tools, as well as your knowledge of cloud-based tax engines and ERP systems
- Show enthusiasm for working in a fast-paced and dynamic environment, and highlight your ability to adapt to changing priorities
- Prepare examples of your experience with tax system configurations, product mappings, and exemption management
- Research Openai's products and services, and be prepared to discuss how your skills and experience align with the company's goals and mission
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