InEvent Graduate Take-off Program - Knowledge Specialist Intern

About the Role

Being part of InEvent means being part of a global team with members from over 13 different countries, speaking more than 27 languages. The company values open communication, allowing individuals to be themselves and grow professionally. The Graduate Take-off Program is an integral part of InEvent's vision to foster growth and development among its team members.

The tech industry, particularly the event tech sector, is experiencing rapid growth. Companies are looking for talents who can adapt, learn, and contribute to innovative solutions. This program at InEvent offers a unique chance for graduates to be part of this exciting journey, working with cutting-edge technology and learning from experienced professionals.

What You Will Do

• Organize and manage issue reports in a thorough and efficient manner.
• Communicate with customers via chat and emails regarding technical matters, ensuring timely and effective resolutions.
• Maintain open communication with the Product team to stay updated on the resolution process and provide necessary feedback.
• Support the Customer Success team with queries and issues, contributing to the overall customer satisfaction.
• Constantly learn about the InEvent platform updates to ensure technical support coherence and effectiveness.
• Assist in the development of training materials and documentation to enhance team knowledge and customer support.
• Collaborate with the team to identify and implement process improvements, enhancing the efficiency of technical support operations.
• Participate in bug report analysis and contribute to the resolution process, ensuring that customer issues are addressed promptly.

What We Are Looking For

• Fluency in English, both written and verbal.
• Intermediate knowledge of Google Sheets, with the ability to learn and adapt to new tools and technologies.
• Recent graduate or soon-to-be graduate in a relevant field, such as Computer Science or Information Technology.
• Ability to multitask and balance work for 40 hours a week without interruptions, demonstrating strong time management skills.
• Resilience and a positive can-do attitude, with a strong passion for learning and growth.
• Understanding of the importance of continuous learning and professional development.
• Ownership of a personal computer and a stable internet connection.
• Experience in customer support or success is highly desirable, although not required.
• Basic understanding of API integrations and their applications in tech solutions.

Nice to Have

• Experience working in a tech company or startup environment.
• Knowledge of programming languages, which could be beneficial but is not a requirement.
• Familiarity with project management tools and software.
• Certification in IT or related fields, which could be an plus but is not necessary.

Benefits and Perks

• The opportunity to work with a global team and develop a professional network across different countries.
• Participation in team challenges and the chance to win fantastic prizes.
• Celebration of special occasions like birthdays with gifts.
• Allocation of 10 days of paid time off (PTO) to ensure work-life balance.
• The chance to grow professionally and personally in a dynamic and supportive environment.
• Potential for a full-time position at the end of the program, based on performance and company needs.
• Remote work stipend to support home office setup and productivity.
• Access to online courses and training materials to enhance professional skills and knowledge.

• Ensure your resume and cover letter are tailored to highlight your knowledge of Google Sheets and any relevant experience in tech or customer support.
• Practice your communication skills, as fluent English is a requirement, and be prepared to discuss your experience with customer-facing roles.
• Show enthusiasm and a willingness to learn, as these are key qualities InEvent looks for in its candidates.
• Be prepared to discuss how you handle multitasking, time management, and working in a remote environment.
• Consider creating a portfolio or a simple website that showcases your skills, especially if you have experience in programming, API integrations, or project management.
• During the interview, ask about the team's dynamics, the company culture, and opportunities for growth and development to demonstrate your interest in the role and the company.
• Be honest about your weaknesses and what you hope to achieve through the Graduate Take-off Program, showing self-awareness and a growth mindset.